Grand Hotel Restaurant Operations Director (Hiring Immediately)

Palm Court Restaurant ManagerPalm CourtThe Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for Palm Court Restaurant Manager to join our talented Palm Court team. We’re an equal opportunities employer, and we welcome and value applications from all communities.

ABOUT THE ROLE

As a Palm Court Restaurant Manager, your main role will be to:

• adopt a strategic approach in achieving business results
• lead and drive the daily operations of the restaurant
• take ownership of the profitability of the restaurant
• develop and deliver on-target KPI results
• demonstrate a real understanding of achieving and maintaining quality through effective service management
• maintain an in-depth knowledge of the competitive environment and outlet market trends, through competitor site visits, trade media/forums and appropriate press reviews
• recruit, retain, lead, develop and inspire the restaurant team in delivering excellent service and build guest loyalty
• work collaboratively with management colleagues to further the overall business objectives of the hotel

• similar high end experience in a luxury 5* environment
• passion for and excellent knowledge of food, beverage and service
• strong financial acumen
• motivating skills, creating a strong teamwork ethic
• a passion in ensuring a delightful experience for clients and guests alike
• great charisma, personality and presence
• confidence, professionalism and engaging personality
• excellent communication skills and very good level of English

YOUR BENEFITS

• Paid Overtime
• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

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