[ref. d18255804] Retirement Services Operational Service Delivery Leader

Retirement Services Directorate is looking to fill 6 key Operational Delivery leadership roles.

We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers.

What you will do:

Running a large Operational Delivery arm of the business serving some of our most vulnerable customers:

• Manage at pace in a fast, ever-changing environment, delivering operational service delivery outcomes whilst maintaining and driving performance, contributing to the wider Service Modernisation agenda will be key requirements of the job role.
• Be an active member of the Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible, and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.
• Create and sustain effective relationships with senior stakeholders, including Directors, Director General, Permanent Secretary and Ministers and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships.
• Be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast-paced environment and leading large commands of operational staff to deliver high levels of performance.
• In your membership of Senior Leadership Teams, role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards and undertaking regular activity to build and sustain engagement.
• Demonstrate strong and effective change management; and be accountable for the delivery and quality of activity in your area.
• Through your behaviour and ways of working make DWP an inclusive place where people can be their best.
• Lead your teams through both cultural and operational changes. You are confident in leading teams nationally, over multiple, geographically diverse sites, spending time in all sites to provide a visible leadership presence.