Administration Officer
Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
We are looking to recruit an organised and enthusiastic individual to provide administrative support to the scheduling and allocation team through developing and maintaining efficient and effective administrative support systems and processes.
The role purpose is to support the Admin Co-ordinator in the day to day co-ordination of the Community Phlebotomist workload within the Community Intermediate Care Service.
Main duties of the job
Provide a confidential and flexible administration service to the Community Phlebotomy Service.
Ensure patient visits have been allocated correctly and according to the standard operating procedure.
Monitor SystmOne updating tasks and referrals and action them or escalate as appropriate.
To update patient and staff information as directed by an The Admin Coordinator including adding/ deleting patient visits and discharging patients.
Communicate complex, sensitive and contentious patient information effectively with patients, carers, and staff in the multi-disciplinary team and other agencies via telephone and face to face.
Demonstrate independent working in an environment that can be fast paced with rapid changes requiring prioritising of own workload and appropriate escalation to a supervisor.
To demonstrate excellent communication skills through a variety of means via email, telephone, and face to face.
To support and provide cover for colleagues.
Always maintain confidentiality.
To undertake any other duties that might be considered appropriate by the Operational Business Manager after negotiation and adequate training.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it’s staff together with the provision of an excellent health and well-being support service.
We are excited to announce an opportunity to become part of our dedicated Community Phlebotomy team. Working closely with the support of an admin co-ordinator, to play a vital role in providing excellent patient care to patients in their own homes.Using an electronic booking system to schedule patient visits for our Community Phlebotomists.
The Community Phlebotomy Service is a city wide service providing blood sampling for patients within their own homes, this service is currently undergoing expansion.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Skills
Essential criteria- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Qualifications
Essential criteria- GCSEs in English and Mathematics, at grade 4/C or above or equivalent qualification/experience.
- NVQ Level 3 in Business Administration or equivalent experience
- OCR II or equivalent in Word
- Processing/typing or equivalent experience/ qualifications.
Experience
Essential criteria- Appropriate experience in an administrative role within an office environment.
- Experience of working in a public facing role.
- Experience of initiating and setting up monitoring systems to record appropriate information.
- Experience of working within a healthcare setting.
Knowledge
Essential criteria- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
- High level of Customer Care/Service skills demonstrated by course or experience.
- High level of Customer Care/Service skills demonstrated by course or experience. Previous experience of Patient Systems: SystmOne (area specific software)
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
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