Medical Secretary - Community Paediatrics - Stevenage - ref. t260919

Here at East and North Hertfordshire NHS Trust,

Our mission is: Providing high-quality, compassionate care for our communities

Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service

Job overview

We are recruiting for a Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

A part of this role will also be responsible for 1 part time consultant support in all aspects of their community paediatrics and CP role and to provide support for the consultants and admin team

You should have a sound knowledge of medical terminology and can work without direct supervision, be able to prioritise and manage workloads and be computer literate.

You will be the first point of contact for GPs, consultant colleagues, nursing, admin and other hospital staff, patients, relatives, and outside agencies. You will provide professional and efficient secretarial and administrative support to the consultants and medical team.

Please note that the post is based at Danestrete. Unfortunately, there is no onsite staff parking.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Medical Secretary will be responsible for the admin and support of consultant as their medical secretary and provide input and support in team duties. Cross cover is also required for the team.

You will have sufficient knowledge of Word and Excel and can manage short turnaround deadlines and have good presentation as well as good verbal and written communication skills.

The medical Secretary will be the first point of contact and communication for HCT, General Practitioners, consultant colleagues, nursing staff, administrative and other hospital staff, patients, relatives, and outside agencies.

To help organise division specific clinics and liaise with outside agencies to achieve this.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications/Training

• Educated to minimum GCSE level or equivalent at level C/6 and above - breakdown required

• Evidence of continuing development
• Previous medical secretary experience
• Evidence of Microsoft Excel proficiency

Previous Experience

• Demonstrable secretarial and administrative experience
• Managing appointments and diaries
• Handling telephone enquiries
• Conversing with public via face to face or telephone

• NHS experience
• Patient administration experience
• Recent medical secretary experience within NHS

Skills & Qualities

• Excellent communication and presentation skills
• Excellent verbal/written and interpersonal skills
• Excellent typing, keyboard and audio-typing skills
• Ability to work independently and as part of a team
• Methodical and able to prioritise own workload
• Ability to adapt to change
• Ability to work well under pressure
• Confidentiality and sensitivity of approach
• Initiative and Flexibility
• Awareness of limitations of experience and role

• Comprehensive understanding of patient needs

Knowledge

• Computer literacy
• Medical terminology
• Proficient in Microsoft word and excel software

• Organisational structures
• Lorenzo or similar software knowledge
• CIPTS or database knowledge

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email protected]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

When you apply...

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.

King's Trust Support

Please contact Enquiries.H&[email protected] for support.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.