Receptionist - Peterborough - NHS

Job overview

Main Atrium Receptionist - Care Quality Department, Peterborough City Hospital

This is an exciting opportunity to join the established Patient Experience Team delivering exceptional customer service; acting as receptionist for patients, visitors and staff, (based in the Main Atrium at Peterborough City Hospital). You will be working as part of a small team, and will already have excellent communication skills that will enable you to carry out your duties; to provide face to face assistance, advice and information whilst projecting a professional, helpful manner ensuring complete confidentiality at all times and to provide administrative support within the Patient Experience workstream.

1. 5 hours/week - must be flexible and able to work on a rotational shift basis, (including weekends and bank holidays), shifts as follows: 06:30 to 14:30, 13:00 to 21:00, 09:30 to 17:30

*Previous applicants need not apply*

This vacancy has the potential of becoming permanent

Main duties of the job

To provide administrative support within the Patient Experience workstream.

Working for our organisation

We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.

In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Detailed job description and main responsibilities

Please see attached detailed Job Description Person Specification for more information regarding this role.

Person specification

Education/Qualifications

• Educated to GCSE level standard including Maths and English

• NVQ Level 2 in Business and Administration or Customer Services
• ECDL or equivalent IT/computer skills qualification

Experience

• Experience of using Microsoft Office software, including Outlook
• Experience of data entry on to computer systems
• Experience of dealing with customer queries, face to face or by telephone

• NHS experience
• Experience of using e-Track system

Skills/Ability & Knowledge

• Good keyboard, telephony and PC operation experience
• Ability to prioritise workloads
• Ability to multi-task

• Ability to problem solve and act on own initiative