Front Office Assistant

We are looking for charming and thoughtful individuals with a passion for service excellence to join our team as a Front Office Assistant.

As a Front Office Assistant you will:

• Be highly courteous and give our guests a memorable welcome and lasting impression
• Provide exceptional service by demonstrating full knowledge of our products, services and facilities
• Ensure that the daily task list is completed effectively
• Work collaboratively with your colleagues to deliver captivating experiences
• Take initiative in accommodating our guests needs in a resourceful manner

Successful Front Office Assistants have:

• Excellent guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• The ability to communicate and organize yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

In return, we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Employee recognition scheme through guests and fellow team members
• Refer a Friend bonus
• Employee stay rates throughout Europe (after passing probation)
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Staff incentives when you and the team perform!
• Employee Assistance Programme
• A daily travel allowance for every day you come to work
• Team meals when on duty

About us:

Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.

The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.

Required skills: Time Management, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Team Work, Communication Skills, Problem Solving