Customer Service Advisor - 3 Month FTC

Job Advert

healthcare logistics company?

You'll be working 37.5 hrs a week, Monday to Friday and will be paid £25,750 per annum until the end of February 2025.

Benefits

We don’t work on weekends. Additionally we have an onsite gym, discounted PureGym memberships, 33days of annual leave including

bank holidays as well as the option to buymore, free flu vaccine, a workplace pension, access to simply health and other

savings.

Purpose of the role

via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible.

is resumed as soon as possible.

for exceeding expectations.

affected by service delays or failures.

• Be the initial point of contact for Customer Service queries received by telephone and email, recording all required information

• Taking full ownership of queries from start to finish you will investigate and resolve Customer Service queries, such as Late

• Fully accountable for updating Clients on query updates and ensuring that Client are aware of the investigation status and its

• Liaise with Warehouse & Transport teams to investigate the root cause of any service failures, identifying preventative and

• Record and process Goods Uplift/Returns requests and liaise with the Client/Customer as required.
• Liaise with Clients and Customers in a courteous & professional manner, keeping them updated throughout the query and realigning

• Proactively manage all open Incidents ensuring that they are closed as quickly as possible in line with Customer and Movianto

• Support the Internal Key Account Manager, providing information when required.
• Process Order Upgrade Requests and ensure that the correct party is billed for the additional cost.
• Log all Adverse Drug Reaction/Product Complaints, forwarding them on to relevant individuals and departments.
• Log and process Customer complaints in line with the complaints procedure.
• Monitor Critical Consignment deliveries reporting all required information to the Clients as required.
• Maintain administration, filing & Client specific KPI’s.
• When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.
• Actively participate in process improvement projects, contributing and assisting the Internal Key Account Manager.
• Identify and escalate any potential financial loss issue within the business.
• To ensure all applicable Company Quality procedures are followed at all times.
• To undertake any reasonable request that may be required from the business

• Previous Customer Service experience ideally in a B2B Customer Service team
• Able to carry out investigations to identify root cause analysis of any service failures
• Good communication skills both verbally and in writing
• A professional and courteous telephone manner
• Competent in the use of Microsoft packages with strong typing skills
• Able to work under pressure and to strict deadlines
• Able to work effectively as a team or individually
• Excellent organisational skills with the ability to prioritise workload
• Good attention to detail
• Strong accuracy and data entry skills
• Passionate about good Customer Service
• Takes personal responsibility for delivering high quality of work
• Demonstrates respect and is courteous to all teammates, and external stakeholders.
• Takes personal pride in the work and achievements of both self and others.
• Demonstrates an awareness of the importance of customer satisfaction and shows interest in customer needs.
• Willingness to try new approaches and adapt to changes, providing constructive feedback

• Ability to identify preventative & corrective actions
• Trend analysis of service failures
• Working knowledge of Movianto UK SOP’s
• Ability to influence Customer both internally and externally

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other relevant opportunities at Movianto/ Walden Group.