Branch Sales Manager

Branch Sales Manager

Location: Croydon, Onsite

A Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction.

• Develop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis.
• Lead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews.
• Build and maintain strong relationships with councils, stakeholders, and industry partners.
• Drive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements.
• Ensure properties are leased, maintained, compliant with regulations, and meet required quality standards.
• Assess property proposals and manage risk, including rental pricing and compliance considerations.
• Handle escalated tenant, owner, or council concerns professionally and efficiently.
• Oversee budgeting, financial performance, KPI reporting, and commission calculations.
• Manage branch operations, including team scheduling, holidays, sickness, and overall productivity.
• Ensure accurate data management across internal systems, CRM platforms, and Apex within required timeframes.
• Maintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC).
• Recruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture.
• Conduct regular team meetings, performance reviews, and manage HR matters where required.
• Monitor property listings, availability reports, and ensure websites display accurate stock within company guidelines.
• Manage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries.
• Health & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented
• Efficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off
• Oversee Serving Notice To Quit (when Councils cancel accommodation)
• Carrying out Eviction Appointments and instructing bailiffs when necessary
• Control of non-conformances, incidents, snags, and customer complaints
• Completing Change Request Log for changes to the business or processes

• A confident leader with experience managing and motivating sales or property teams.
• Target-driven with a strong commercial mindset and ability to achieve branch sales goals.
• Excellent relationship builder with strong communication and negotiation skills.
• Highly organised with the ability to manage multiple priorities and maintain accurate records.
• Comfortable handling escalated issues and resolving challenges professionally.
• Knowledge of property management, housing, or compliance requirements is advantageous.
• Proficient in CRM systems and property management software.
• Proactive, resilient, and able to thrive in a fast-paced environment.

• Competitive salary
• Uncapped commission
• 25 days holiday + BH
• Supportive, high-energy team culture
• Clear career growth and development opportunities
• On-site parking
• Company pension

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call for further details.