[ref. l74291616] Rochester - Sales Support

About Our Client

Our client is a well-established company in the retail sector, boasting a significant presence in the market. customer base. They pride themselves maintaining and building relationships with suppliers and clients around the globe, developing long-standing and exclusive partnerships.

• Building enduring relationships and ensuring the highest levels of customer service are provided to suppliers and customers.
• Supporting the Commercial Sales Team and collaborating with the wider internal departments to ensure a proactive sales support.
• Responsible for a select number of active customers, ensuring all their sales needs are met through their resource planning system.
• Regularly contacting existing clients to build new orders, and exploring new sales opportunities which might fit their needs.
• Producing client quotations via ERP system and answering all new enquiries and business leads
• Responsible for sending out all product sample requests, and collaborating closely with the Production team to prepare, pack and dispatch.
• Monitoring and analysing sales conversations from calls made, sample send outs and reporting on customer service metrics for the CDMs
• Ensuring all customer and sales administration for the team is accurate and up to date on the ERP system.
• Supporting the CDMs as needed and following up on any actions required.

The Successful Applicant

A successful Sales Support should have:

• Have sales administrative experience and ideally have managed some of their own customers.
• Have a good working knowledge of Excel, used customer databases or ERP systems before and is familiar with using MS Office applications.
• Ideally has experience within FMCG / Manufacturing / Logistics industry.
• Evidence customer relationship building and show real life examples of how they exceed customer service expectations.
• Have excellent communications skills
• Be highly organised and accurate, with good prioritisation and planning skills.
• Be flexible and adaptable to variable workloads at pace in a busy sales environment.
• Be friendly, engaging and professional, who takes great joy in working as part of a wider team and supporting others.

• An estimated annual salary range of £27,000 - £35,000 (GBP)
• Annual company bonus scheme
• A supportive and collaborative team environment
• Opportunities for professional growth
• On site parking

If you are a team player with a passion for retail sales, we encourage you to apply. This is a fantastic opportunity to grow your career with a leading company in the retail industry.