Assistant Patient Pathway Coordinator (CAT 1)
Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
Band 3 Assistant Patient Pathway Coordinator (CAT 1 - ENT, Maxillofacial and Plastic Surgery)
Shift Patterns: Full Time 37.5 hours per week; working 08:00 am - 17:00 pm Monday to Friday
This role is based at both Townlands Hospital, Henley-on-Thames and the Royal Berkshire Hospital, Reading.
The Clinical Administration Team (CAT 1) is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.
We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. You will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Main duties of the job
You will be responsible for helping provide a smooth transition for patients as they move through their treatment pathway.
Duties will include completing key administrative tasks which are vital to enable the department to function safely and to a high standard.
You need to be flexible and willing to learn new skills. You should be educated to GCSE level or equivalent in Mathematics and English, with good evidence of computer literacy.
You will also have very good communication skills and be able to work with minimal supervision.
Working for our organisation
Diversity makes us interesting… Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the post.
Person specification
Qualifications
Essential criteria- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
- Computer Literacy Course e.g. ECDL
- Experience of working in the NHS
Knowledge
Essential criteria- Excellent interpersonal skills
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Good knowledge of speciality - specifically patient pathways
- Experience of using digital dictation systems
- Flexible working opportunities and a strong emphasis on your work, life balance
- Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
- NHS pension scheme
- Employee Assistance Programme
- Money Advice Service
- Generous maternity, paternity and adoption leave for eligible staff
- On-site nursery (based at RBH)
- Full educational library services
- Cycle to work scheme, lockable storage for cycles
- Bus to work scheme
- Excellent rail and bus links
- A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.
By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information.All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.
The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.
Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.