Outpatient Booking Officer
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
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Job overview- Join Our Team at King's Mill Hospital! ?
Are you a master of organization with a keen eye for detail? Are you ready for an exciting opportunity to make a meaningful impact in healthcare? Look no further! King's Mill Hospital is thrilled to announce an incredible opening for an Outpatient Booking Officer to join our dynamic team.
In this role, you'll be the linchpin of our outpatient services, ensuring smooth and efficient scheduling for our patients. If you're passionate about providing top-notch customer service and thrive in a fast-paced environment, we want to hear from you!
Your primary responsibilities will include:
- Booking and cancelling outpatient clinic appointments efficiently and effectively.
- Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
- Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
- Maximising the utilisation of all clinic slots to ensure the best possible patient care.
- Collaborating closely with the BSU and esteemed consultants to ensure patients are booked in a timely manner.
- Regularly updating and maintaining mandatory training to ensure the highest quality of service delivery.
- Offering support to the team whenever necessary, fostering a collaborative and positive work environment.
- Registering ASI dummy referrals on Care flow, paying particular attention to RTT pathways
Main duties of the job
To see the full detailed job description and main responsibilities of the job please refer the job description attached
Working for our organisation
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Detailed job description and main responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached
Person specification
Knowledge
Essential criteria- Knowledge of Microsoft Outlook and packages
- Communication with different stakeholders at various levels
- Evidence of team worker
- Ability to work under pressure
- Ability to prioritise
- Show time management skills
- Willingness to learn and adapt to changes
- Knowledge of 18 weeks pathway
- Knowledge of Medway and NHS in general
- ECDL
- NVQ Level 2 Admin
- Admin experience
Qualifications
Essential criteria- Good standard of education
- Evidence of personal development
Experience
Essential criteria- Of outpatient services and outpatient booking processes
- Extensive knowledge of Medway
- Customer care experience
Contractual
Essential criteria- Ability to be flexible with working hours
- Adherence to Trust and departmental
- Policies and procedures
- Ability to work in a confidential settings
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.
Please note that we no longer accept handwritten/paper applications and that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change.
Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.
In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests).This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and the money will then be invoiced to you once you've commenced employment.The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application.
The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.
Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email [email protected]