[ref. f6720017] Product Support - High Wycombe
Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?
We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team on a remote basis.
Our client requires a Product Support Applications Specialist. They are committed to rewarding their employees for their impactful challenging work, so here are the perks:
- Remote working
- 25 days holiday per annum + recognised bank holidays
You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements:
- Background in application, technical, or scientific support
- Strong analytical and problem-solving abilities
- Experience in delivering training sessions
- Skilled in customer support and complaint resolution
- Competence in system installation, configuration, and commissioning
- Excellent communication and interpersonal skills
- Willingness to work on-site and travel as needed
- Understanding of medical device regulations and compliance standards
- Familiarity with CRM systems and administrative processes
- Ability to make informed decisions and assess situations logically
- Tissue/Cellular Pathology/Histology/Histopathology background
- Immunohistochemistry (IHC) / In Situ Hybridisation (ISH)
- Platforms: Benchmark Ultra, Ultra Plus, XT, Bond, DAKO
- Candidate must be located within the South/South East UK or willing to relocate.
In this role you will be working in and amongst the Systems Support department, to provide technical support, troubleshooting, training, and on-site assistance for system installations and customer enquiries. You will also be responsible for:
- Respond to customer enquiries and provide technical assistance
- Diagnose and resolve complex technical issues, escalating when necessary
- Design and conduct training sessions for internal and external stakeholders
- Install and configure instruments for routine use
- Offer on-site support during system verification and go-live processes
- Maintain professional and responsive communication with customers
- Assist commercial teams with sales support and product demonstrations
- Keep technical knowledge up to date for supported products
- Ensure adherence to regulatory and company compliance policies
- Provide after-hours telephone support if required
Location (Field Based): Remote - South / South East (excluding London), ad-hoc visits to Burgess Hill
Salary: £265.27 - £305.06 (UMB) per day
Full Time6 Month Contract inside IR35
For more information about this Product Support Applications Specialist role, please contact Chloe McCausland at Clearline Recruitment.