Admin Co-Ordinator
Careers at #LNWH
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.If it works for the service, we will do our best to make it work for you.
Job overview- Ability to work as part of a team, on your own and under pressure.
- Liaising with various members of staff within the hospital.
- Provide and receive routine information regarding patients (for example from GPs) requiring tact and discretion, using persuasive skills with awareness of the Trust and Caldicott guidelines.
- Deal with enquiries both in person and over the phone from patients, medical staff and the general public in a professional and co-operative manner.
- The admin coordinator will from time to time be the first point of contact when dealing with bereaved family and friends; this will require a great deal of discretion, tact and compassion.
- Frequent concentration is required in this role. The work is predictable in terms of the daily duties although the number of patients can be unpredictable throughout each day. A high level of concentration is required when inputting data and answering queries from medical staff, patients and visitors. A high level of accuracy is crucial to minimise clinical risk.
- Potential daily exposure to distressing information with regards to complex clinical conditions and treatments carried out on the patients.
Main duties of the job
The Admin Coordinator needs to understand a range of routine work procedures that require job training and induction. Specific knowledge and experience requirements relate to:
- To have experience of a computerised Hospital Patient Administration System and ensure an up to date working knowledge of the Trust’s main inpatient and A&E systems. This includes accurate updating and registering of patient details, use of the ‘inpatient waiting list’ and ‘to come in’ functions, managing outpatient appointments and entering emergency admissions and discharges.
- General understanding and willingness to develop an understanding of hospital policies and procedures.
- The admin coordinator will be required to develop a good understanding of medical terminology.
- Knowledge of other admin and clerical systems within the Trust, including a computerized scanner, Microsoft Office packages and the telephone system. To ensure compliance with mandatory training.
- There is a requirement for the Admin Coordinators to provide induction training for new starters of all reception tasks and responsibilities.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
GCSE
Essential criteria- Maths and English
NHS Experiece
Essential criteria- NHS Experience- 1 year
The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.
We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.
Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered.If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.
Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.
Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.
As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.