Service Delivery Manager
Job overview
A substantive full time opportunity for a Service Delivery Manager has arisen in the WACH Division, working for the Obstetrics and Gynaecology (O&G) Services.
The team is looking for a dynamic and energetic individual to take on the role of Service Delivery Manager for a busy department. The post holder will work as part of a dynamic team in delivering a safe and effective service for the O&G multidisciplinary teams during an exciting time of development.
This role is responsible for the successful operational delivery of the O&G service to a high standard of patient and clinical satisfaction. The role will also be supporting the planning and implementation of service improvements and co-ordination of operational teams.
In addition, the post holder will have line management responsibilities for administrative support staff - medical secretaries, waiting list coordinators and the gynae validation team.
You will need to have previous experience of line management, healthcare leadership, experience of working autonomously to meet challenging deadlines or equivalent experience.
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
Working for our organisation
We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as ‘Outstanding’ and we are one of the best performing Trusts in England:- Winners of Health Service Journal Acute Trust of the year award 2021.
- National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.
- We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.
Detailed job description and main responsibilities
Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.
Person specification
Criteria
Essential criteria- Evidence of a good standard of written English appropriate to the role
- A complete and accurate application
- Suitability for role evidenced in supporting statement
- Evidence of essential experience for role
- Meet the essential education/qualifications required for the role
- Hold the necessary mandatory professional/clinical registration
- Evidence of the Trust values and behaviours
- Evidence of any other essential criteria outlined in the person specification
Additional information
Surrey and Sussex Healthcare NHS Trust operates a 24-hour service, 365 days a year. As such, all nursing, clinical, and operational roles may involve working on a 24/7 shift basis, unless otherwise specified during the recruitment process. We are proud of our diverse and inclusive workforce and actively encourage applications irrespective of age, disability, gender, race and ethnicity, religion or belief and sexual orientation.We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.
Successful candidates will be appointed to the first pay step within the band when they start with the Trust (unless they have previous relevant NHS continuous service), thereafter individuals will progress up the pay steps in accordance with NHS Agenda for Change (AfC) terms and conditions.For part time roles you will receive a pro rata'd (proportional) salary payment based on the appropriate pay step/point and hours worked in accordance with AfC and all medical and dental terms and conditions.
Note: Some vacancies may receive a high volume of applications. In such cases, the vacancy may close earlier than the advertised closing date. We encourage you to apply as soon as possible.
We take our responsibilities to the environment extremely seriously and have an ambitious Green Plan that we’re delivering. Actions include having uniforms made from recycled plastic, 100% renewable electricity and planting 150 trees at East Surrey Hospital.Read our plan here.