Claims Handler - High Net Worth

In fulfilling the role, we are looking for someone keen to step up, build a solid relationship with our clients, and go the extra mile.

• To assist clients with the presentation of valid insurance claims
• To drive insurance claims settlements and to settle claims within the limits of your authority under the company’s Delegated Authorities.
• To negotiate and obtain settlement of claims, liaising with clients, insurers, loss adjusters and any other relevant parties, as necessary
• To provide Account Directors, Account Executives and/or Directors with claims management information, as required
• To attend and make presentations at client meetings, as required
• To comply with relevant regulatory requirements and the company’s procedures
• To keep clients informed of progress at regular intervals
• To ensure that claims records are complete and kept up to date
• To maintain good working relationships with clients, colleagues and suppliers
• To undergo training in line with agreed objectives and keep up to date with technical, legal and market developments
• To maintain and develop personal knowledge and skills through Continuing Professional Development (CPD)
• Immediately advise your Manager of any problems which may fall outside your authority, level of experience or which in any way detract from your ability to achieve your work objectives
• To undertake additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors

• Previous experience handling Delegated Authority claims from cradle to grave.
• Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent.
• Previous experience within the insurance industry and expert claims handling focus within Household/HNW claims.
• Strong client service drive along with forward planning and analytical skills.
• Exceptional communications skills, task focused, and keen to develop your career.
• Able to spot potential risks and seek advice when required; by applying due diligence and adhering to company processes.
• Proficient in the utilisation of Acturis would be ideal.
• Eligible to work in the UK

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