Ward Clerk | Milton Keynes University Hospital NHS Foundation Trust
Ward Clerk
Department: Neonatal Unit
Band 2 £23,615 Per annum
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
Milton Keynes University Hospital is looking for a flexible and enthusiastic person to join our team as a Ward Clerk in Neonatal Unit. You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast-paced, pressurised environment.You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team.
The neonatal unit is a 16 bedded Local neonatal unit providing care to babies born premature or needing some help following birth.
If you feel you have these qualities and want to join our team, we look forward to hearing from you.
Please note that we are not able to offer sponsorship for this role.
Interview date: w/c 28th October 2024
To be an integral part of the Neonatal Unit team, providing efficient secretarial and clerical support.
The post-holder will provide an efficient, confidential and professional secretarial service to the Neonatal clinical teams. This will include administration and secretarial support to enable provision of patient care.
Good communication with parents, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians.
To monitor and manage the neonatal EPR system on the Neonatal unit, acting in a professional and courteous manner at all times. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that information governance standards are adhered to.
Ensure information is accurate and meets Trust Standards regarding delivering information.
Team working and collaboration are vital.
'Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment at MKUH, scoring 7.56 out of 10.'(NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
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Main duties and responsibilities
To work as a member of the team but be able to work without direct supervision.
To undertake all clerical aspects relating to admission, discharge or transfer of all patients.
To ensure the data on the computer system is up to date (e.g. badger, eCare and outcome data).
To maintain good communication links with all members of the multi-disciplinary team.
To deal with telephone calls and visitors to the unit in a welcoming and friendly manner.
Arrange outpatient’s appointments as required.
Carry out procedures via the Trusts computer system and Clevermed, Badgernet system for the admission, transfer and discharge of patients.
Undertake computer-training courses as required and ensure up to date bed states daily.
Be involved in the training of new staff (with the support if the IT department) in use of the Trusts computer systems.
Order and maintain adequate supplies of equipment, printing and stationery.
Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.
Opening departmental post and distributing as appropriate
Adding patients on to the Outpatient Waiting List following admission
Dealing with internal and external telephone enquiries.
Liaison with patients, staff and other agencies as directed by the Ward Manager
Shift Coordinator.
Other clerical duties as directed by the Ward Manager.
Make arrangements for transfer of patients to and from other wards and hospitals as directed by the nursing or medical staff and ensure that all necessary documentation is completed.
Arrange documentation for the discharge of patients
Carry out manual backup procedures in the event of a computer malfunction.
Deal with telephone calls as required.
Maintain liaison with staff of other grades and disciplines as required.
Provide cover as directed in the event of another ward clerk being absent for any reason.
Establish and maintain an open, sensitive communicative manner and give friendly, helpful and respectful attention to everyone.
Observe complete confidentiality of all patient information.
Maintain ward security as per operational policy.
Please refer to the Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Thursday 17 Oct 2024