Receptionist GTU
Job overview
The post holder will be required to provide a professional, efficient and comprehensive reception service within the Obstetrics and Gynaecology unit on GTU - Gynaecology Triage Unit. Fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems.Staff are expected to be courteous and considerate at all times and have excellent customer care skills. After appropriate training the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records.
The role requires close liaison with other disciplines and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations. Given the nature of the department the post holder must maintain all patients privacy and confidentiality.
The post holder will be based at: Queens Medical Centre
This post is to cover Twi-light and night shifts
Main duties of the job
To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the service.Deal with enquiries in person or by telephone in an efficient and polite manner. To record patient attendances and accurate data on Medway PAS.
To Create and file health record folders.
To locate and retrieve health records from around the Trust.
To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
To organise Interpreting Services as required.
To accurately record the outcome of patient’s appointments on Medway PAS.
To organise and direct patients to attend diagnostic tests/other departments.
To be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultant’s booking rules.
To liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc, regarding hospital appointments.
To screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as necessary.
To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the service.Deal with enquiries in person or by telephone in an efficient and polite manner. To record patient attendances and accurate data on Medway PAS.
To Create and file health record folders.
To locate and retrieve health records from around the Trust.
To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
To organise Interpreting Services as required.
To accurately record the outcome of patient’s appointments on Medway PAS.
To organise and direct patients to attend diagnostic tests/other departments.
To be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultant’s booking rules.
To liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc, regarding hospital appointments.
To screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as necessary.
To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.
To communicate with clinic staff, colleagues and patients to explain any delays or problems with the location of health records.
To inform patients of their appointment by letter, including any other required information/literature. Undertake the distribution and collection of information for surveys and audits as required
Person specification
Training and Qualifications
Essential criteria- 5 Equivalent GCSE passes
- Word processing or similar administrative qualification
- Evidence of personal development in previous employment
Experience
Essential criteria- Relevant work experience such as customer service or administration at least 1 years Keyboard/Word processing skills
- Previous employment within NUH or an acute hospital setting Clerical experience
Communication and Relationship Skills
Essential criteria- Ability to provide a friendly, courteous and efficient reception service to patients Must be able to clearly and accurately convey information verbally to patients, carers, G.P’s secretaries, hospital staff
- The ability to speak to patients in a reassuring or calming manner when necessary
- Must be understanding and helpful
- Motivated and enthusiastic.
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
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Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
- Stay in full-time education, for example at a college
- Start an Apprenticeship
- Spend 20 hours of more a week working or volunteering, while in part-time education or training
For more details visit; School leaving age - GOV.UK (www.gov.uk)
Salary: The quoted salary will be on a pro rata basis for part time workers.Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
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Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£42.90 for enhanced and £22.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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