Technical Project Manager - Shoreham-by-Sea

We’re Hiring - Technical Project Manager

Salary - Dependent on experience

Location - Shoreham-by-Sea

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

As a Technical Project Manager, you'll deliver a professional and consistently high-quality project management and customer service in the SME Project Management team for our IT & Telecommunication customers. Technical Project Managers focus on technically complex projects and provide technical support/expertise on project delivery as well as managing customer expectations, coordinating resources and managing costs.

Key Responsibilities:

• Review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA.
• Execute the project plan ensuring clear and regular communication, with appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
• Provide technical support on projects and in appropriate cases, complete technical elements of the project, whilst following process of updating key IT systems to ensure of a smooth transition into our service desk.
• Actively track project progress, including forecast, appointed and completion dates to ensure projects are delivered as per the requirements and within the agreed timeline.
• Review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer to address any changes required.
• Conduct and attend Project Meetings with customers, on site as required and escalate any serious issues in a timely fashion to stakeholders, both internal and external.

Skills & Experience:

• Experience of leading technically complex projects. Skilled at end-to-end project management of large, multi-site projects.
• Technical background with solid technical understanding of telephony or IT Services.
• Project Management experience and the ability to manage technically complex projects.
• Project Management expertise – confident in developing and leading on project plans, forecasting and tracking to budget. Demonstrable experience of bringing projects to successful conclusion.
• Technical expert / consultant to high value customers / complex or large sale projects.
• Detail oriented with the ability to follow processes, define best practice and drive continuous improvement across the Project Team and Operations function.
• Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information.

Nice to have:

• Project Management qualification.
• Experience of managing and delivering customer/external facing, technically complex Projects.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!