Emergency Call Taker Hampshire
Job overview
Imagine a large tree has fallen on your child and they’re trapped, screaming and helpless unable to move, or your friend collapses in front of you and they’re no longer breathing, a train crash with multiple casualties or someone on the edge of a bridge threatening to take their own life.What do you do? What’s your instinct?
Most of us will pick up the phone and dial 999 straight away. Do you have the ability to be logical when those around you are lost in the middle of a crisis? Can you be the calm, soothing, and level-headed influence when we help new parents welcome their children to the world?
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Otterbourne, Hampshire.
Please use the link below to watch our video about the Emergency Call Taker role.
https://youtu.be/IKkSXRU3dSI
Main duties of the job
As an ambulance Emergency Call Taker here at SCAS based in Otterbourne, near Winchester, Hampshire, you could be the last voice that someone hears, as well as the first. We focus on caring for others during the best and worst moments of their life.In 2022, Emergency Call Takers at SCAS helped deliver 48 babies and successfully resuscitated 161 patients at the scene of an emergency.
To be a part of our team and work in a privileged and trusted role with members of the public, you’ll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them.You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
Working for our organisation
Benefits for this role include:
- Full training and support when you join and ongoing throughout your employment with us.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Staff networking and support groups.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
Detailed job description and main responsibilities
Disability support
To hear how we support our workforce, have a look at our recent video for our disability friendly recruitment event on our SCASJobs Facebook page.
If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]
If you are interested in a rewarding, yet demanding role where each day you make an impact to our patients care, then submit your application now!
Person specification
Qualifications & Training
Essential criteria- Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience
Knowledge & Experience
Essential criteria- Experience of working in a customer focused environment
- Experience of using a computerised system
- Geographical knowledge of the Operational area
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care
Skills & Aptitudes
Essential criteria- Attention to detail and accurate data entry skills.
- Ability to use communication and computerised systems.
- Map reading.
Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
Please be assured that any requests for reasonable adjustments will not negatively affect your application.
As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits