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ustomer Service Centre Executive

is is a fabulous opportunity to join a family run business in the AM top 50.

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We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.Ou

recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.We

ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.A

you We a

As a Customer Service Centre Executive, you will have excellent motivational skills, drive, ambition and people skills and your Key Objectives will be:To w

k with colleagues to provide excellent customer service by exceeding their expectations.Hand

• out outbound service, MOT, vehicle maintenance and all other Aftersales-related booking calls for the Service departments.Conduct
• follow-up calls for marketing campaigns, as and when required.Building
• able relationships with all our customers, focusing on increasing customer retention.Maintaining
• database (pinnacle) in accordance with D. M. Keith Group’s database policies and procedures.Conducting fo
• -up calls relating to customer complaints.To clearly reco
• ollection and delivery, waiting jobs and loan car bookings in the relevant diary.To check at time
• ooking, for any outstanding manufacturer recalls due and report to customers for permission to carry out any outstanding recall/s during their visit to the dealership.Skills and experien
• You must be able to:

• and interpersonal skills, and experience in a customer-facing role along with excellent organizational skills.Experience in using Micr
• t Office products, and working with databases is desirable.Knowledge of the automotiv
• dustry, particularly in regard to vehicle servicing and maintenance is desirable. Also experience of working within a Call Centre environment would be beneficial but not essential.Ability to comply with all C
• ny and Brand / Manufacturer policies and procedures If you are looking to join the
• omotive Industry then this is a brilliant opportunity for you, and a lifelong career choice where you can really make a difference to our team.What we offer:A basic salary o

• pped commission.World-class training provided from o
• wn trainer and our brand partners30 days annual leave inclusive of 8 ba
• olidays, with average commission paid during your annual leave.Preferential rates for servicing and rep
• on your family and friend’s cars A workplace pension scheme Working Hours
• will work 6 days per week

average of 39

day / 8

worked

n retail previously, you will be

ad to know we close Easter Sunday, Christmas day, Boxing day and New Years Day.We are an equal opportunity employer. We are committe

to creating an inclusive environment for all employees and do not discriminate on the basis of race,ethnicity, gender, age, national origin, religion, disability or other characteristics.Date Opened18/10/2024Job Type Full time Industry Aut

perience01

Up to £2883

bonus CityLe

orkshireCo

ed Kingdom Postal Code LS12 6