Arabic Speaking Customer Service Advisor - Edinburgh - ref. a4689215

Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in Arabic?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

• Management of current customer accounts
• Handling a high volume of inbound phone calls
• Building and maintaining relationships with carriers and customers
• Providing exceptional customer service to clients and carriers
• Resolving customer and carrier issues
• Providing quotes, arranging bookings and taking payments
• Demonstrating excellent multitasking skills and proficiency in computer software
• Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

• Excellent written and verbal communication skills
• Adaptability to changes in the work environment
• Accuracy and ability to produce high-quality work
• Dependability
• Strong problem-solving skills
• Ability to work effectively in teams and be open to others' perspectives
• Demonstrate respect for individuals with diverse cultural backgrounds
• Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.