View Jobs Description

Entry-Level IT Support Technician required (Venues Support Technician)

Location: Leamington Spa Conference Venue

Are you a tech-savvy individual with a passion for delivering outstanding client service? Do you have a basic understanding of IT systems and a desire to grow your technical skills in a supportive environment? If so, Sharp IT Services is looking for you to join our team as an Entry-Level IT Support Technician!

About the Role: You will be the frontline hero, ensuring our client's IT/AV systems run smoothly at the prestigious Leamington conference venue. Reporting directly to the Service Delivery Manager, you'll collaborate with a talented team to deliver top-notch IT services that exceed client expectations and contribute to our reputation for excellence.

Key Responsibilities:

• On-Site Support: Provide hands-on IT/AV support at the Leamington conference venue, addressing issues reported through our Service Desk tool, verbal requests, or remote assistance.
• Ticket Management: Take ownership of support tickets, ensuring they are updated and progressed efficiently to keep clients informed and confident in our service.
• Service Excellence: Meet Key Performance Indicators (KPIs) to maintain the high standards of Sharp IT Services, fostering client satisfaction, retention, and growth.
• Professional Development: Engage in ongoing learning to boost your technical proficiency and stay current with industry trends.
• Task Prioritization: Organise and manage your daily tasks to meet client expectations and provide consistent, reliable service.
• Communication: Maintain a professional, positive, and friendly demeanor when interacting with colleagues and clients to ensure effective information exchange.
• Brand Ambassador: Represent Sharp IT Services with pride, enhancing our reputation as a trusted IT partner.

What We’re Looking For:

• A friendly, personable, and professional individual eager to contribute to a team environment.
• A client-focused mindset with a drive to deliver exceptional service.
• Strong written and verbal communication skills.
• Basic technical knowledge and experience in IT, with familiarity in: Microsoft Server and Desktop Operating Systems, Microsoft Cloud technologies (365 and Azure), Virtualization, networking, and firewalls, Backup and anti-virus software, Awareness of Remote Monitoring and Management tools
• A proactive learner motivated to develop your IT skills and grow within the role.

What we offer: 23 days of holiday, rising to 26 days + bank holidays

Benefits:

• Company pension
• Cycle to work scheme
• Free or subsidised travel
• Gym membership
• Health & wellbeing programme
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• Are you able to work onsite in Leamington Spa 5 x a week Monday to Friday?
• What are your salary expectations?

Work authorisation:

• United Kingdom (required)

Work Location: In person