Accounts Receivable Administrator - ref. f56505503

About Our Client

Our client, a well known & growing business based in Woking is looking for an Accounts Receivable Administrator to join their Accountancy team

Job Description

• Liaising with property agents, concierge services and third-party intermediaries in relation to enquiries about energy metering, billing and payments
• Handling enquiries regarding new accounts, providing assistance in setting up new supply contracts including setting up direct debit payments
• Opening new customer accounts
• Closing customer accounts including production of final bills
• Reconciling meter and consumption data for customer supplies and resolution of any discrepancies in advance of the bill runs.
• Billing and Collections Activities (including setting payment plans and Direct Debit reviews)
• Assisting in the satisfactory resolution of customer queries and complaints relating to energy supply, bills and charges, heating controls and meter identification
• Actioning 'Change of Tenancy' processes for outgoing and incoming domestic energy customers
• Setting up new commercial customer accounts and ensuring price tariff data is correctly uploaded
• Collecting and reporting of sales ledger invoicing, and payments allocation from Direct Debit payments and other receipts
• Identifying accounts that are at risk of bad debt and escalate to Management;
• Providing account reconciliations and breakdowns and where necessary handling the issue of credit notes in respect of adjustments to customer bills
• Maintaining and updating accurate customer records in compliance with data security standards
• Support in process analysis and identify key areas for improvement.
• Collaborate with cross-functional teams to implement changes
• Ensuring all customer services transactions are carried out in compliance with legislation, industry-defined consumer protection and company standards in all respects including data handling and record keeping,

credit control, responding to customer

The Successful Applicant

A successful applicant will have experience with the above & be available on short notice

What's on Offer

Salary £30,000 - £35,000

Hybrid Role