Data Centre Technician, Operations, IT, & Support Engineering
Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support.
You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.
24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.
Key job responsibilities
Responsibilities:
Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)Perform root cause analysis of equipment failures
Ensure all safety procedures are adhered to while performing work
Respond to off hour emergency calls per on call rotation for any one of the region’s sites
Fully comply with all physical security procedures and policies Commutable to the Thames Valley Region
Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.
Bending, lifting, stretching, and reaching
Standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation
Work in a noisy environment
3+ year of Computer Hardware experience
3+ years of Computer Networking experience Associate’s degree or higher in IT-related field applicable certifications or/and equivalent professional or military experience
Networking experience with CCNA and/or Network+ certifications
Experience with CISCO, Juniper and other commodity networking devices
Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
Networking Protocols (OSI Model)
Copper/Fibre Optic Testing/Cabling Standards
All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur
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