Operations Manager - Guildford
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Cleaning business division that provides cleaning and hygiene services to a wide range of prestigious clients, within the Retail & Leisure market.
About The Role:Days of Working: Monday to Friday
Shift Pattern: 09:00 - 17:00
We are currently recruiting for an Operations Manager to oversee a key contract within our Retail sector.
Your key responsibilities will include:
- Ensuring that all works are delivered safely on time, within budget and to the required quality standards.
- Responsible for all operational service delivery including risk and compliance in the region through contract delivery teams.
- Own the customer relationship, promoting a one-team approach and issue resolution.
- Carry out technical inspections and building workarounds and proactively identify tasks.
- Oversee incidents & failure management.
- Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
- Establish contract performance management procedures including targets and reporting mechanisms.
You will meet the following criteria:
- Applicants must have the right to work in the UK
- Senior Management experience in the facilities management area, managing soft services and project works
- Experience managing an operational site-based or mobile team.
- Have relevant H&S qualifications for the position (IOSH, NEBOSH, SMSTS).
- Strong commercial and financial acumen
- Excellent communication skills including presentation and written report writing.
- Good IT skills, including advanced Excel.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.