Trauma & Orthopaedic Outpatient Manager

We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

The post holder will be responsible and accountable for the overall clinical and operational day to day delivery, of clinical standards of care and the leadership and management of the Orthopaedic Outpatients’, Fracture Clinics & Plaster Room workforce.

The post holder will work across both RBH & BGH ELHT sites ensuring systems are in place to ensure staff are supported and supervised appropriately.

You will work collaboratively within a multidisciplinary environment to ensure the delivery of safe, personal and effective care with excellent outcomes and positive experiences for all service users and their significant others.

The successful applicant with support the Matron, Directorate manager and Clinical teams to deliver on key performance indicators for waiting times, supporting new ways of working and delivery of outpatient services.

You will be required to make informed decisions within the scope of professional practice, involving staff, patient’s and the public to ensure agreed standards are met.

The successful candidate will work to agreed objectives and act on own initiatives, working within broad professional policies, with responsibility for policy and service development of urology outpatients across all ELHT sites.

Provide assurance to the Matron of adherence to agreed standards and policies.

• Ensure a robust professional approach to service development and improvement. Ensures that any subsequent changes to structures and roles are underpinned by appropriate support and on-going professional development.
• Develop and maintain communication with multidisciplinary team’s on complex matters, contribute to improving quality and ensure the delivery of high quality of care, promote equality and value diversity.
• Test and review new concepts, models, and methods of practice for new products and equipment, working closely with company representatives.
• Work clinically in the outpatient clinic as required, ensuring clinical practice is kept updated.
• Organises and deploys staff according to competence, and service need.
• Works closely with the directorate manager, Matron & Clinical Director in demand and capacity planning. This will involve long term planning in addition to planning capacity to meet the short-term requirements of the service.
• Support the directorate manager / deputy in developing the business planning requirements of the outpatient service.
• Support and challenge team members as appropriate.
• Addresses’ complaints by patients, members of the public and staff in accordance with Trust value’s
• Ensure the health, safety and wellbeing of staff, patients and visitor’s .

Working for our organisation

EMPLOYMENT ACTS AND CODES OF PRACTICE

All employees are required to comply with employment legislation and codes of good practice.

Equality and Diversity

We are an Equal Opportunities employer and will do all we can to make sure that job applicants and employees do not receive less favourable treatment because of their age, sex, marital status, faith, race, disability or sexual orientation, or for any other reason that is not justified.

Health and Safety

In accordance with the Health and Safety at Work Act 1974, and other supplementary legislation, all employees are required to follow Trust Health and Safety policies and safe working procedures, take reasonable care to avoid injury during the course of their work, and co-operate with the Trust and others in meeting statutory requirements.

Infection Control

All employees must comply with Prevention and Control of Infection polices and attend any related mandatory training.

Sustainability and Corporate Social Responsibility

The Trust attaches great importance to Sustainability and Corporate Social Responsibility. It is the responsibility of all members of staff to ensure that the Trust’s resources are used efficiently with minimum wastage throughout their daily activities

Detailed job description and main responsibilities

COMMUNICATION AND LEADERSHIP

Provides and receives complex sensitive or contentious information and anticipates barriers to communication, whilst recognising factors that may influence the situation and pro-actively seeking out solutions to improve communication

Communicate effectively with a wide range of the multidisciplinary team and stake holders, including rep’s and outside agencies.

Communicate with patient’s relatives in a manner consistent with their level of understanding, culture and background and preferred ways of understanding.

To be empathetic and reassuring when communicating sensitive information and advice to patients, carers and relatives or employees

To ensure that essential information on the patients’ condition and progress is recorded by self and team members appropriately according to NMC guidelines.

Provide leadership to support, and give guidance to ensure the highest standards of care.

Inspire others and encourage them to seek advice and solutions to problem’s

Encourage others to take an active part in developing knowledge, ideas, and work practice.

Identify and manage challenging behaviours, within team’s.

Implementing and evaluating leadership development and supporting and enabling staff in their leadership roles in clinical practice

Support the activities of the senior management team in delivery of National Performance Targets NHS Improvement Plan.

Ensure working hours of staff are managed to maintain a health work/life balance and comply with the European Working Time Directive.

Have a flexible approach rostering and working times to support the services and work life balance.

• You are responsible for the completion of all required mandatory training, You will ensure team’s complete all required training.
• Ensure you have up to date yearly appraisal, and 1-1 with your line manager to identify further training need and development
• Implement any training specific to speciality need, for all outpatient staff.
• Develop new ideas and working within the clinic area’s.

• To continuously monitor and take effective action to address quality issues and promote quality
• To raise quality issues and related risks with relevant people, and follow this up, addressing poor performance as per Trust policy e.g., complaints, incidents, poor communication.
• To inform and influence of Clinical Governance Issues, ensure risk register is kept upto date and managed.
• Budget holder with responsibility for the authorising and controlling of financial resources which includes the management of equipment and contract agreement’s, monitoring and reviewing of all staffing budgets.
• Manage staff sickness as per trust policy
• Manage poor performance as per trust policy
• Planning / organising of clinic’s and monitor activities as needed
• Be involved in developing and promoting the service
• Clinical Audit and support Clinical research projects.

• Continuing responsibility for the management of the department over 7 days.
• Ensures targets are delivered and if necessary implements measures to

• Is responsible for ensuring that the Department expenditure stays within the budgetary allowance. Identifies problem areas and acts accordingly.
• Plans the employment/deployment of staff within the department and ensures that safe staffing levels are maintained.
• Identifies training and development needs for staff through appraisal, and service need.
• Ensure effective and efficient rostering, and management of annual leave
• Participates in the recruitment and selection of staff for own area’s of responsibility.
• Involved in all departmental activities and management decisions aimed at improving and developing the quality and cost effectiveness of the service.
• Support the achievement of performance targets for waiting times.

Person specification

Person Specification

• 1st Level NMC Registered Nurse
• Bachelor's Degree or equivalent qualification
• Mentorship Qualification
• Computer Literate
• Significant demonstrable experience in working at Band 6 leadership role.
• Proven time management skills
• Excellent organisational skills and ability to manage workload
• Promotes and evidence of leading positive change
• Excellent communication skills and ability to constructively challenge
• Ability to work flexibility to meet the service requirements
• Ability to work over the 2 sites

• Leadership Qualification
• Outpatient Experience
• Experience of a clinic environment
• Orthopaedic Pathway experience
• Car driver for cross site working
• Budget management experience
• Evidence of comprehensive change management
• Coaching qualification

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH