Customer Service Administrator
Midas Recruitment Birmingham
Ready to be at the heart of customer interactions?
We're partnering with a thriving business that's closely linked to the insurance industry as they look to find a reliable Customer Service Administrator. Initially offered on an ongoing temporary basis, this role has been introduced to take the load off the wider team and offer hands-on support.For the right candidate, there's a very real possibility of this role transitioning into a permanent position as the business continues to thrive.
What’s in it for you?- Work hours: Monday to Thursday, 12 to 16 hours per week
- Salary: £12.71 per hour
- Friendly and supportive working environment
- Opportunity to gain valuable experience within a thriving business
- Potential for a permanent position as the company continues to grow
*TEMP* Customer Service Administrator Responsibilities:
- Manage the primary inbox and respond to customer emails in a professional and timely manner
- Confidently handle a variety of customer enquiries via email, including complaints and general queries
- Resolve customer issues and provide effective solutions
- Send copies of rental agreements and supporting documentation to customers
- Guide customers through the process and provide regular updates
- Contact customers regarding outstanding fines or fuel charges
- Forward emails to the appropriate team members when required
- Provide administration and customer service support to the wider team as needed
*TEMP* Customer Service Administrator Skills and Experience:
- Previous experience in a customer service and/or administrative role
- A solutions-focused approach with strong problem-solving skills
- Excellent written and verbal communication skills, particularly skilled in writing emails
- High attention to detail and strong organisational abilities
- Good working knowledge of Microsoft Office applications
- Experience using Gira would be advantageous, but is not essential
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