Contracts executive/ administrator

Your new company

Based in Hertfordshire, this organisation is a leading provider of enterprise security solutions. With a commitment to innovation and excellence, they serve a diverse range of clients across multiple sectors, both locally and internationally.

Your new role

My client is seeking a dynamic and proactive contracts administrator to ensure continuity of customer care and support. This role involves utilising various in-house systems, individuals, and departments to assist the Service Delivery Team in providing administration assistance and support to all customers, employees and other business units.

Main Duties and Responsibilities:

• Act as the main point of contact for all contract renewals
• Set up and maintain documentation for each contract
• Handle renewal contract pricing
• Ensure timely production of all renewal quotes
• Produce daily escalation reports for outstanding contracts and third-party issues
• Manage relevant spreadsheets / documentation
• Oversee the invoicing of all contracts
• Assist with quotations and add-ons, with prior agreement from the Line Manager
• Provide consistent support and maintain links with the client base and other departments
• Address customer complaints or escalations related to contracts
• Define contractual obligations and back-to-back agreements
• Manage P&L performance
• Produce KPI reports for contract performance

• Ability to work independently
• Strong attention to detail
• Excellent writing skills.
• Strong organisational skills.
• Commercial awareness.
• Flexible, dynamic, and adaptable with a can-do attitude.
• Knowledge of CRM systems.

What you'll get in return

Generous annual bonus

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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