Customer Service Advisor

Join our dynamic team as a Customer Services Advisor, where no two days are the same. We are looking for a flexible and adaptable individual who excels in multitasking and can handle various customer service tasks efficiently. This role is crucial in providing high-quality support to our customers and the Customer Services Manager.

This is a full-time role which my client is looking to recruit on a temp to perm basis. This role will be based in the office 100% of the time.

Day-to-day of the role:

• Answer all customer service calls adhering to company policies and procedures.
• Accurately record notes from customer interactions and maintain up-to-date records using various systems.
• Monitor company mailboxes and handle both inbound and outbound calls effectively.
• Ensure the confidentiality and security of all information, adhering to data protection guidelines.
• Provide administrative support to the Customer Services Manager, including taking on specific projects as needed.
• Process customer requests such as repairs, replacements, credits, invoices, and payments.
• Communicate with external agencies as required to resolve customer issues.

Required Skills & Qualifications:

• Proven experience in a customer service role.
• Excellent organisational and interpersonal skills to manage tasks and interact effectively with customers.
• A calm, empathetic, and caring nature to handle customer inquiries sensitively.
• Ability to work both independently and as part of a team.
• Exceptional attention to detail.
• Proficiency in Microsoft Office packages.