IT Support Technician - Intune Specialist
GFHR Consulting Ltd Marden
Job Advert
We are seeking a dedicated and skilled IT Support Technician with a specialisation in Intune to join our Team. The ideal candidatewill not only provide comprehensive IT support but will also focus on managing and optimizing our clients' Intune compliance and
configuration. This is an excellent opportunity for someone with prior IT support experience and a working knowledge of Intune to
grow and contribute to our dynamic team.
Key Responsibilities- IT Support: Provide support to clients, troubleshooting and resolving technical issues efficiently and effectively.
- Intune Management: Configure and manage Intune policies and profiles to ensure compliance with security standards and client
- Client Consultation: Advise clients on best practices for Intune deployment and compliance, tailoring solutions to meet their
- System Monitoring: Continuously monitor client systems to identify and address potential issues before they impact business
- Documentation: Maintain detailed records of configuration settings, compliance measures, and support activities.
- Collaboration: Work closely with other IT team members to ensure seamless integration and support across all client systems.
- Problem-Solving: Utilise logical thinking and technical knowledge to diagnose and resolve complex IT problems.
- Updates and Upgrades: Stay updated with the latest Intune features and updates, ensuring clients benefit from the most recent
technologies.
Personal Qualities- Strong Communication Skills: Ability to convey technical information clearly and concisely to clients and team members.
- Analytical Mindset: Keen attention to detail, with the ability to analyse complex systems and identify potential issues.
- Proactive Attitude: Takes initiative to stay ahead of potential problems and continuously seeks ways to improve client
- Adaptability: Flexible and able to adjust to new technologies and rapidly changing environments.
- Team Player: Collaborative spirit, working well with others to achieve common goals.
- Customer-Focused: Dedicated to providing exceptional service, with a strong understanding of client needs and expectations.
- Problem-Solver: Resourceful and innovative in finding solutions to complex technical challenges.
- Dependable: Reliable and trustworthy, consistently delivering high-quality work on time.
- Continuous Learner: Eager to learn and stay updated with the latest industry trends and technologies.
- Proficiency in Scripting: Skilled in scripting languages such as PowerShell and Bash.
- Network Security: Understanding of cybersecurity principles and practices.
- Operating Systems: In-depth knowledge of both Windows and Linux operating systems.
Why Heliocentrix?
The Team: We’re a small team of IT Support Technicians and Software Engineers who love what we do. We’re proactive in the way wework with our clients and are always on the lookout for innovations to help our clients grow their businesses.
The Benefits: We offer a comprehensive benefits package, along with a supportive working environment and a commitment tocontinuous learning and development.
Our key benefits include:
- A Health Cash Plan.
- Employee Assistance Programme (EAP): Confidential support services for mental health and financial advice.
- Workplace Pension.
- 25 days paid annual leave, plus 8 days Bank Holiday.
- Professional Development: Funding for certifications, courses, or qualifications (e.g., AWS, Microsoft certifications).
- Exclusive benefits and discounts at top retailers through ‘Reward Gateway’.
- Unlimited hot drinks and free fruit in the Office.
- Free on-site parking.
Job Type:
At Heliocentrix, we believe the most important thing is finding the right person for the role. We’re committed to being a flexibleemployer and are happy to discuss different working patterns.
This role could be Full Time or Part Time, with a minimum of 30 and a maximum of 41 working hours per week and can be delivered ina hybrid way.
Salary:
Competitive, dependent on experience within the salary range of £30,000-£37,000. Please include your salary expectations with yourapplication.
Application Process:
To apply for the role, please send your up to date CV and a covering email (including your salary expectations) to
reruitment@heliocentrix.co.uk/applyvia Indeed. Or, alternatively, send us a video explaining why you’re the right candidate forthe role (the video should be a maximum length of 10 minutes), along with a covering email (including your salary expectations)
and send it to recruitment@heliocentrix.co.uk.
Shortlisted candidates will be invited to interviews.
Start date is as soon as possible.
Statutory Info
We may not be able to reply to all candidates.
All applicants must have the legal right to work in the UK.
We welcome applications from all qualified candidates, regardless of race, gender, disability, or other protectedcharacteristics.
We are happy to discuss reasonable adjustments to support individuals with disabilities throughout the recruitment process.
Your personal data will be used for recruitment purposes only and handled in accordance with our privacy policy.
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