Technical Customer Service Advisor

Technical Customer Service Advisor

Exeter City Centre (Hybrid)

£23,837.80 + Uncapped Commission

Hours: 40 hours, Monday to Sunday, 8 hour shifts between 8am - 10pm Mon - Fri and 8am - 8pm Sat -Sun

• We are seeking a motivated, and sales orientated WebChat Sales Advisors to join our clients team of 11 webchatters. You will;
• Use an online conversation platform to build rapport with customers and drive sales.
• Approach every interaction with customers as an opportunity to increase revenue and customer experience.
• Be responsible for identifying customer needs and using solution-based selling to offer Vodafone products and services that meet those needs.
• Be required to meet defined metrics for sales, compliance and customer experience.
• Offer outstanding customer service to drive great customer satisfaction.
• It will be a fast paced role so resilience is key – being able to bounce back from minor setbacks and keeping motivated for your next customer will be important.
• Strong IT and multitasking skills are essential as two chats are taken at the same time.
• Act with good conduct and within guidelines of the Finance Conduct Authority.
• Undertake regular learning and development and align with company and FCA requirements.
• A great opportunity to be part of the Vodafone brand.

• Previous sales experience is required.
• Have strong verbal and written communication skills.
• Strong IT skills
• Excellent multitasking
• Business Development, ability to identify potential opportunities and secure/close opportunity.

Apply now!