3280 - Head of Operations - Tribunals - Newcastle upon Tyne
Proud to serve. Proud to keep justice going.
Part of the North East Senior Leadership Team (SLT), the Head of Operations will be responsible for the performance of the Tribunal jurisdiction across the region, whilst strategically leading a geographical area and group of employees.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The Head of Operations will undertake the strategic leadership and performance of Tribunals across multiple locations, ensuring a highly effective and consistent service delivery.
The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management of a large team of Courts and Tribunals Managers and indirect leadership of several hundred staff across the region.
As the jurisdictional lead for Tribunals, the Head of Operations will work with colleagues, leadership judge stakeholders and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.
Your skills and experience
Head of Operations will have;- Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.
- Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.
- The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.
- Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
- Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.
- A demonstrable track record of strategic planning and delivering significant change
Location: There is 1 post available.
The post will require frequent travel in the North and West Yorkshire area.
Further details:
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.For this particular role a minimum of 32.5 hours over 5 days would be considered to meet the needs of the business.