IT Manager - 3 Month FTC
About Our Client
The client is a university
Job Description
Main Responsibilities- IT Operations and Service Management
Ensure the stable operation of all IT services including networks, servers, storage, and end-user devices.
Oversee helpdesk support to ensure timely response and resolution of incidents and service requests.
Monitor system performance and proactively address issues to minimise downtime and disruption.
Maintain clear documentation of IT systems, processes, and support procedures.- Infrastructure and Systems Maintenance
Manage routine maintenance, updates, and patches for IT infrastructure, including both on-prem and cloud-based systems.
Support the delivery and ongoing performance of key systems such as LMS, CRM, ERP, and SRS.
Implement backup, recovery, and business continuity procedures for all critical systems.
Maintain security protocols to protect data and systems in line with best practices and regulatory requirements (e.g., GDPR).- Stakeholder Support and Communication
Act as the main point of contact for IT queries and issues from staff, students, and academic teams.
Build effective working relationships across departments to understand user needs and deliver responsive support.
Provide clear communication and updates on IT issues, planned maintenance, or service changes.4. Team Leadership and Staff Support
Supervise and support the daily work of the IT team, including task allocation, performance reviews, and professional development.
Foster a service-focused, collaborative, and proactive IT culture.
Provide coaching and technical guidance to junior team members.
The Successful Applicant
Qualifications and ExperienceDemonstrable leadership experience within small IT teams, including mentoring or line management
What's on Offer
3 Month FTC - Based off of a 12 month salary of up to £80,000 per annum.
1 stage process
May Start Date