Administration Support Assistant

• Annual Salary: £25,000 - £27,000pa (depending on experience)
• Location: Woolpit, Suffolk
• Job Type: Full-time - Office Based only
• Mon - Fri 8am - 5pm

Join our team as a Sales Administrator, where you will play a crucial role in supporting our Trade Account Managers to maintain and develop new customer relationships while ensuring a high level of customer service. This position is ideal for someone looking to grow within the company and thrives in a dynamic, customer-focused environment.

Day-to-day of the role:

• Handle incoming calls and support the internal sales team.
• Produce quotations and manage projects through the design process.
• Address logistics queries and manage the general inbox.
• Handle live chat enquiries and process orders.
• Deal with returns and credits.
• Identify and hand over opportunities to the Trade Account Managers.
• Maintain a high level of customer service.
• Review plans and specifications, consult customers to ensure they are purchasing the correct products for their needs.
• Handle technical queries as required.

Required Skills & Qualifications:

• Effective communication skills, both oral and written.
• Confident telephone manner and excellent organisational skills.
• Proficient use of a PC to communicate internally and externally.
• Team player with a self-motivated attitude.
• Friendly and energetic personality.
• Experience within the trade is preferred but not essential, as all training on systems and products will be provided.
• Familiarity with CRM systems and Microsoft Office package, including Outlook and Excel.

Benefits:

• 20 days holiday, increasing to 23 days after one year’s service.
• Clear path for progression within the company.
• A bonus scheme may become available related to the team’s performance in the future.
• Ongoing training
• Part of open plan team environment

To apply for this Sales Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.