EUD Lead
Job overview
This is an exciting role to support the implementation of the Epic EPR system across all Trust sites.
You will work as part of the Desktop Operations Team to support and manage the desktop environment and provide a high-quality service to the healthcare community and GP surgeries.
The successful candidate will need to take responsibility for all aspects of managing the EPR EUD Specialists and ensure all workstreams are complete in the required timescales for Epic Go live.
Main duties of the job- Ensure that all aspects of the EUD Epic workstreams are complete
- Manage a team of EUD Specialists and encourage and drive them to success.
- Ensure delivery of robust and reliable IT services which meet the health community’s clinical needs, and comply with defined service levels
- Assist in the development of Desktop Operations strategy and policy, and deliver technical improvements to infrastructure with input into concept/design/business case/implementation/support
- Assist in the delivery of community-wide IT projects by provision of knowledge, expertise and technical resource and develop ongoing support arrangements when projects become business as usual
Working for our organisation
Why Work With Us
This is an exciting time to join the Trust as we begin the implementation of a Devon-wide EPR aimed at improving patient care across the Trust.
The work of the IT team directly impacts the productivity and success of the entire organisation. Knowing that their efforts are crucial to the smooth operation of healthcare gives team members a strong sense of purpose and acomplishment.
Detailed job description and main responsibilities- Understand the impact that service failures can have on care and those delivering it
- Treat all co-workers with respect and value differences and diversity
- Communicating with both internal and external personnel up to board/executive level.
- Uses influence & persuasion skills to secure agreement/co-operation
- Communicate highly complex technical information, tailoring the approach to suit the audience
- Identify priorities for system design, development and operation
- Work effectively with EPR programme stakeholders to ensure programme delivery and benefits realisation
- Establish effective communication within and between teams, reinforced by timely and professional documentation
- Ensure effective scheduling and deployment of resources
- Plan non-BAU activities such as project work effectively using established principles such as PRINCE
- Refine and develop policies relevant to your functional area, with input from other stakeholders where appropriate (e.g. Information Governance)
- Take responsibility for delivering services to contractual SLAs
Person specification
Qualifications and Training
Essential criteria- Educated to a minimum of degree level or relevant equivalent experience
- To have or be working towards a relevant technical certification e.g. Microsoft 365 Certified: Modern Desktop Administrator Associate or legacy equivalent
- CompTIA A+ certified
- To have or be working towards IT Infrastructure Library v4 (ITIL) Foundation certification
- Certifications in Network or Server technologies such as CompTIA Network+ or Windows Server certification
Knowledge and Experience
Essential criteria- Detailed technical knowledge of current Microsoft operating systems
- Detailed knowledge of computing hardware and the end user computing environment
- Proven experience in line managing and developing technical personnel
- Substantial, proven, relevant experience working within a Desktop environment
- Sound working knowledge of networking and server technologies relevant to the end user computing environment
- Substantial experience of working in a healthcare IT environment
Specific Skills
Essential criteria- Excellent organisational ability and good interpersonal and motivational skills
- Presentation skills
- Analytical approach
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION- We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
- Please read the job description and tailor your application to reflect the role
- Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
- Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
- If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
- It is your responsibility to assist us in the timely receipt of appropriate references
If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.