[ref. a95811416] Plymouth - Customer Assurance Assistant

Work Pattern: Monday - Friday

We are seeking a motivated and detail-oriented Customer Assurance Assistant to join our client's Customer Experience and Assurance Team. This role is crucial in transforming customer service and ensuring high-quality support within the organization.

Key Duties and Responsibilities:

• Accurately record all customer contact, including complaints, compliments, and Councillor/MP enquiries, and forward them to the appropriate Investigating Officer.
• Monitor responses to customer contact, ensuring all communication between the organization and the customer is properly recorded, and targets are met.
• Perform complaint satisfaction surveys to enhance the customer experience, providing valuable feedback for service improvements.
• Assist in the coordination and delivery of staff training on service delivery developments within the team.
• Provide excellent customer service both face-to-face and over the phone, handling a variety of enquiries from internal and external stakeholders.
• Ensure accuracy in completing Excel spreadsheets and collating information.
• Handle multiple tasks efficiently in a fast-paced reception area, ensuring flexibility to meet the demands of a busy environment.

Qualifications and Experience:

• Proven experience in an office environment, ideally in a customer service role.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Experience in maintaining accurate records and working with spreadsheets.
• Demonstrated ability to multitask and prioritize in a busy reception or customer service setting.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk