Customer Service Advisor

About Our Client

Our client is a leading financial services business with a strong presence in the UK market. With a team of over 1000 employees, they are committed to delivering high-quality products and services to their customers. The company is based in Manchester and prides itself on its supportive work environment and commitment to employee growth and development.

• Manage a portfolio of customer accounts, ensuring timely payment of outstanding debts.
• Offer exceptional customer service, resolving queries and issues in a professional manner.
• Work collaboratively with the Customer Service team to achieve department goals.
• Maintain accurate and up-to-date records of all customer interactions.
• Identify opportunities for improving processes and procedures within the department.
• Adhere to company policies and industry regulations at all times.

The Successful Applicant

A successful Customer Service Advisor should have:

• Excellent communication skills, both written and verbal.
• The ability to work well within a team and independently.
• Experience managing customer accounts and resolving queries.
• A commitment to providing exceptional customer service.
• The ability to handle difficult situations with professionalism and empathy.

• Salary £22,000 per annum.
• A supportive work environment based in Manchester.
• Opportunities for professional growth and development.
• Being a part of a team committed to delivering exceptional customer service in the financial services industry.

We encourage all interested candidates who believe they can contribute to our team to apply. This is a fantastic opportunity to join a well-established company and develop your career in the financial services industry.