Supporter Engagement Officer - Fundraising | East and North Hertfordshire NHS Trust

We are recruiting for a Supporter Engagement Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are an ambitious Hospital charity, and we currently raise between £1-2m a year for East & North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London).

We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.

This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff and volunteers.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main responsibilities:

Manage the start of the stewardship journey for all donors and fundraisers by dealing with all enquiries through email, post or phone or face to face at the office ensuring that we meet the best standards of donor care.

The ideal candidate will have a passion for supporter care and ideally have prior experience in a donor support role or experience in customer service, administration as well as data entry.

Manage post and charity office filing system.

Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving.

Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraisers for our charity.

Build fantastic connections with patients, NHS staff, volunteers, and our wider community to recruit new donors, fundraisers, volunteers and charity champions.

Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques’

Support all fundraising activity and represent the charity at events.

Manage and maintain the CRM system which includes entering all donor data.

Send updates to supporters to retain and increase life-time value and reactivate lapsed donors.

Send donation reports to the charity team.

Make suggestions on how to improve supporter care and implement these ideas.

To recruit and manage office-based volunteers.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

This advert closes on Thursday 21 Nov 2024