Customer Service Assistant
eTeach UK Limited London
Role: Customer Service AssistantLocation: Willesden Green/Wembley Park, Operational reasons may require you to work at alternative sites to meet the exigencies of the businessResponsible to: Learner Services ManagerSalary: £24,965.00 - £30,378.00 per annum (including London Weighting Allowance)Role Type: Full-Time, PermanantAbout UCGUnited Colleges Group (UCG) is based at the heart of the education sector in London.
With a combined turnover of c£50m, the Group has both the ambition and strength to create a lasting difference in the local communities it serves, and beyond. United Colleges Group, formed in 2017, has continued to provide strong education and skills support to the c16,000 learners who we serve every year.
We have around 1,000 dedicated, skilled and enthusiastic staff who always put the needs of our students first and we are now looking for a Customer Service Assistant to join our cohort of dedicated staff.About the roleThe Customer Service Assistant is a hands-on role supporting UCG’s front line Learner Services Team for the College ensuring the highest levels of customer support and information to the public, our potential students and customers, our partners and staff.
The Customer Service Assistant will be expected to provide switchboard services for the college and support pre-enrolment advice and information to ensure a smooth applications and enquiries process for current and prospective students.The successful applicant will provide administrative support for the Reception and Course Information Centre and to the Events and Lettings of the College.As part of the Learner Services team, you will maintain excellent levels of presentation in Reception and manage front-line communications for visitors to the college, positively influencing the public’s perception of the College and their choice to engage, partner and study with us.The Customer Service Assistant will;Have an NVQ Level 2 in Information Advice and Guidance (or equivalent), or a willingness to work towardsHave relevant experience providing administrative and customer service support in a busy working environmentHave a sound knowledge of operating a switchboardHave excellent interpersonal and communication skillsHave effective communication skills- both written and verbalBe able to work proactively and use initiative without supervision while also working as part of a teamIn return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.Please note that we may close the application prior to the listed date should sufficient applicants be received.The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.
With a combined turnover of c£50m, the Group has both the ambition and strength to create a lasting difference in the local communities it serves, and beyond. United Colleges Group, formed in 2017, has continued to provide strong education and skills support to the c16,000 learners who we serve every year.
We have around 1,000 dedicated, skilled and enthusiastic staff who always put the needs of our students first and we are now looking for a Customer Service Assistant to join our cohort of dedicated staff.About the roleThe Customer Service Assistant is a hands-on role supporting UCG’s front line Learner Services Team for the College ensuring the highest levels of customer support and information to the public, our potential students and customers, our partners and staff.
The Customer Service Assistant will be expected to provide switchboard services for the college and support pre-enrolment advice and information to ensure a smooth applications and enquiries process for current and prospective students.The successful applicant will provide administrative support for the Reception and Course Information Centre and to the Events and Lettings of the College.As part of the Learner Services team, you will maintain excellent levels of presentation in Reception and manage front-line communications for visitors to the college, positively influencing the public’s perception of the College and their choice to engage, partner and study with us.The Customer Service Assistant will;Have an NVQ Level 2 in Information Advice and Guidance (or equivalent), or a willingness to work towardsHave relevant experience providing administrative and customer service support in a busy working environmentHave a sound knowledge of operating a switchboardHave excellent interpersonal and communication skillsHave effective communication skills- both written and verbalBe able to work proactively and use initiative without supervision while also working as part of a teamIn return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.Please note that we may close the application prior to the listed date should sufficient applicants be received.The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.
Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.
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