Clinical Support Worker - University of Oxford

Job overview

As a member of the nursing team, you will assist registered members of staff to deliver a high

standard of care to patients in the ward/clinical area demonstrating compassion, kindness

and sensitivity.

Work as an integral part of the OPD team and be responsible for day to day running

of outpatient clinics

Manage and maintain the online booking system for the clinic rooms within the

outpatient setting.

Provide high quality and safe care to patients attending OPD. Be alert to frail patients

and provide refreshments, pressure relieving aids and/or assistance to toilet.

To maintain the dignity and privacy of all patients and respect their right to confidentiality at

all times.

To complete and maintain on an ongoing basis a portfolio of clinical competencies. To

review progress with ward manager and team leader/supervisor at regular intervals and

through appraisal process.

Undertake action required in emergencies as directed by trained nurses

Maintain a safe, well stocked, clean and comfortable environment for patients, staff

and visitors.

Main duties of the job

You will undertake the following duties under the supervision of a registered practitioner.

Communication:

To establish and maintain good relationships with patients, relatives and colleagues through

effective verbal and non-verbal communication, demonstrating empathy and ability to

manage conflict or potentially challenging situations.

To help patients and visitors orientate themselves to their surroundings when in the

outpatient department, tailored to their specific needs.

To answer telephone calls appropriately and efficiently, accurately relaying messages.

Contact patients and visitors and instruct them on attending the department following

COVID 19 guidance

Have a good understanding of IT systems.

Undertake agreed aspects of clerical work relating to patients and the outpatient

department including gathering and filing notes.

Working for our organisation

For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Detailed job description and main responsibilities

Breast Surgery Department

Churchill Hospital

Job Description

JOB TITLE:

Nursing Assistant (Clinical Support Worker)

GRADE:

Band 3

DEPARTMENT:

Hours

RESPONSIBLE TO:

1. 5 hrs

Advanced Nurse Practitioners

ACCOUNTABLE TO:

Advanced Nurse Practitioners

OVERALL OBJECTIVES:

As a member of the nursing team, you will assist registered members of staff to deliver a high

standard of care to patients in the ward/clinical area demonstrating compassion, kindness

and sensitivity.

Work as an integral part of the OPD team and be responsible for day to day running

of outpatient clinics

Manage and maintain the online booking system for the clinic rooms within the

outpatient setting.

Provide high quality and safe care to patients attending OPD. Be alert to frail patients

and provide refreshments, pressure relieving aids and/or assistance to toilet.

To maintain the dignity and privacy of all patients and respect their right to confidentiality at

all times.

To complete and maintain on an ongoing basis a portfolio of clinical competencies. To

review progress with ward manager and team leader/supervisor at regular intervals and

through appraisal process.

Undertake action required in emergencies as directed by trained nurses

Maintain a safe, well stocked, clean and comfortable environment for patients, staff

and visitors.

KEY RESPONSIBILITES:

You will undertake the following duties under the supervision of a registered practitioner.

Communication:

To establish and maintain good relationships with patients, relatives and colleagues through

effective verbal and non-verbal communication, demonstrating empathy and ability to

manage conflict or potentially challenging situations.

To help patients and visitors orientate themselves to their surroundings when in the

outpatient department, tailored to their specific needs.

To answer telephone calls appropriately and efficiently, accurately relaying messages.

Contact patients and visitors and instruct them on attending the department following

COVID 19 guidance

Have a good understanding of IT systems.

Undertake agreed aspects of clerical work relating to patients and the outpatient

department including gathering and filing notes.

Clinical:

visitors and staff alike.

Be aware of which patients are on hospital transport, co-ordinate their OPA & return

transport home as required. Ensure they have necessary refreshments and

assistance to toilet if required.

Be alert to frail patients or those who are attending for several hours, provide

refreshments, pressure relieving aids and/or assistance to toilet.

Chaperone patients when required.

Assist colleagues in the moving/handling of patients as appropriate.

Report all occurrences promptly which require the attention of a trained nurse.

Undertake action required in emergencies as directed by a trained nurse.

When required, assist nursing team in transfer of patient or accompany a patient to

another department within the hospital or to another hospital.

Prepare patients and their environment for clinical procedures.

Promote anti-discriminatory practise, ensure patient confidentiality, privacy and

dignity at all times.

Support the patients’ rights, choice and personal beliefs.

General Duties:

computer keyboards, weighing scales, etc).

Ensure all equipment is present (maintain equipment log) and in working order, that

any broken equipment is removed from use, cleaned, tagged and sent for repair, as

per Trust policy.

Ensure required stocks are ordered as required. Check deliveries against invoices and

store in a tidy and accessible way.

Store equipment in a tidy and accessible way

Demonstrate an awareness of Health and safety regulations that apply to staff and

patients in the clinical area and compliance with the procedures.

Record and Report appropriately untoward incidents such as complaints or clinical

emergencies as detailed in department and Trust protocols and procedures.

Quality and Service Development:

To undertake annual training as required via face-to-face teaching or e learning.

To assist in maintaining a safe working environment for patients, visitors and colleagues

To adhere to all Trust and Directorate policies being aware of specific policies and risk

assessments carried out in the clinical area and to escalate concerns.

To support all monitoring of quality initiatives and evaluations within the clinical area e.g

friends and family test.

To be familiar with the local quality standards of the ward/unit and how it fits in and

contributes to the organisation and its core values.

To report all accidents, incidents and areas of concern to senior staff ensuring relevant

documentation is completed

To have knowledge of the procedure for calling for emergency assistance following cardiac

arrest or patient emergency.

To ensure all faulty equipment is taken out of service, cleaned appropriately, labelled

correctly and sent for repair.

Ensure all equipment is cleaned correctly (according to hospital policy) and stored

appropriately.

Patient Confidentiality:

All care to be taken to maintain patient confidentiality at all times.

TRUST STATEMENTS

Risk Management

The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment.

Staff will be provided with the necessary education, training and support to enable them to meet this responsibility.

Staff should be familiar and understand their role within all relevant Trust policies, including the:

1. Infection Control policies
2. Tissue Viability policies, which should be kept updated

Responsibility for Health and Safety

The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health and Safety at Work Act (1974), Statutory Regulations and Trust policies and procedures. This will be supported by the provision of training and specialist advice where required.

Infection Control

Infection Control is everyone's responsibility. All staff, both clinical and Non-Clinical, are required to adhere to the Trust’s Infection Prevention and Control Policies and make every effort to maintain

high standards of infection control always thereby reducing the burden of Healthcare Associated Infections including MRSA.

All staff employed by the OUH Trust have the following key responsibilities:

1 Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and/or

between each patient contact.

2 Staff members have a duty to attend mandatory infection control training provided for them by

the Trust.

3 Staff members who develop an infection (other than common colds and illness) that may be

transmissible to patients have a duty to contact Occupational Health.

Children’s Rights

The post holder will always endeavour to uphold the rights of children and young people in

accordance with the United Nations Convention on the Rights of the Child.

Safeguarding Children and Vulnerable Adults

The Trust is committed to safeguarding children and vulnerable adults throughout the organisation.

As a member of the Trust there is a duty to assist in protecting patients and their families from any form of harm when they are vulnerable.

Mandatory Training

All staff must complete annual mandatory training including ELearning.

Confidentiality

The post holder must maintain the confidentiality of information about patients, staff and other

health service business in accordance with the Data Protection Act of 1984.

Serious Incidents

All staff must report incidents and near misses so that the Trust can reduce the risk of harm by

investigating and incorporating risk reducing measures to safeguard patients, visitors and staff, in accordance with the Trust Incident Reporting Policy

Equal Opportunities

The post holder must always carry-out his/her responsibilities with regard to the Trust’s Equal opportunities Policy.

Smoking Policy

It is the policy of the Trust to promote health. Smoking therefore, is actively discouraged and is

prohibited in the majority of the Hospital, including offices. However, there are designated smoking areas on all sites.

Data Protection Act

disclose any information regarding patients or staff. In circumstances where it is known that a

member of staff has communicated to an unauthorised person; those staff will be liable to dismissal.

Moreover, the Data Protection Act 1984 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

Terms and Conditions of Employment

This post is exempt from the Rehabilitation of Offenders Act 1974, and this means that any criminal conviction must be made known at the time of application.

Person specification

Education and Qualifications

• Numeracy / literacy skills – Level 2 or Grade C at GCSE

• Evidence of relevant training / courses (CPD)

Experience and Knowledge

• Experience of working in health & therapy teams / working with people

• Health care experience in a clinical environment

Skills, abilities and competencies

• Problem solving / inter-personal skills
• Clear verbal and written communication skills / Basic IT skills
• Ability to prioritise work load
• Able to work independently and use own initiative
• Motivation for role / adaptable / flexible
• Team worker / confident / able to recognise self-limitations
• Demonstrable basic clinical skills
• Ability to follow instructions in accordance with policies & procedures E × Personal Qual

• Knowledge of Cerner Millennium’s Electronic Patient Record

Personal Qualities

• Courteous and respectful
• Kind and helpful
• Responsive communication
• Effective and professional
• Build key relationships internally and externally