[ref. c07578800] Head Housekeeper

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

• Assisting with the supervision of all housekeeping employees and contractors throughout the hotel.
• Supporting the Executive Housekeeper in the overall running of the housekeeping department and to deputise for the Executive Housekeeper in her absence.
• Actively follow up on guest incidents and to inform the Executive Housekeeper on the actions taken.
• Liaising with Front Office/ Engineering/ Guest Relations to ensure complete customer satisfaction.
• Actively participating in Focus Groups, such as Guest Satisfaction Workshop etcetera.

• Excellent communication skills (verbal, listening, writing)
• Administration/ Financial skills
• Managerial/ Leadership skills
• Take ownership/ initiative.
• Pro-active and reliable
• Able to work independently and within a team.
• Flexible approach to work schedule

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award. Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.