Customer Service Advisor

German Speaking Customer Service Advisor

We are seeking a dedicated and skilled Customer Service Advisor to join my clients dynamic team. This role focuses on delivering high-quality post-sales support to both internal and external customers across the UK and European markets. If you are passionate about providing exceptional customer service and are looking for a role that offers both challenges and rewards, this position might be perfect for you.

Day-to-day of the role:

• Log all customer telephone and email queries.
• Update our ERP System with concise notes and actions.
• Process and action replacement orders.
• Arrange the return of incorrect, damaged, or faulty items.
• Apply coding lines to each incident.
• Assist in tracking orders with logistic partners.
• Work towards the reduction of open incidents.
• Process email queries from internal and external customers.
• Communicate professionally and efficiently with customers at all times.

Required Skills & Qualifications:

• Multilingual – French (essential) & Spanish (desirable).
• Educated to GCSE Level – English and Maths at Grade C or above.
• 3+ years of customer service experience.
• Knowledge of Export Rules and Regulations is desirable.
• Proven track record of successfully resolving customer queries in a B2B environment.
• Experience in a similar industry or distribution background preferred.
• Familiarity with order and sales processes.
• Proficient in customer service best practices and basic negotiation techniques.
• IT literate with proficient touch typing or keyboard skills.

Benefits:

• 25 days holiday a year with the option to flex (buy/sell) up to 5 days.
• Healthcare cash plan and group life assurance.
• Auto-enrolment in our pension scheme, with 4% employee and 5% employer contributions.
• Volunteering scheme.
• Employee Discounts Portal.
• Bike to work Scheme.
• Regular appraisals and development plan.
• Wellbeing support including App and Hub.
• Enhanced Maternity/Paternity Leave.

To apply for the Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.