Community Administration Assistant
Job overview
The Community Midwives team are seeking a highly motivated and supportive Administrator to join our busy service.
Operating within clearly defined policies, procedures, protocols and guidelines, you will aid the smooth running of a busy community midwives office and will reflect high quality customer care in all your daily activities.
A degree of flexibility will be required as there is an expectation for the successful candidate to cross cover other areas of Maternity services during times of need.
Working closely with your colleagues across multiple sites within MFT, a flexible approach is essential as is your ability to become a key contributor to the wider admin team whilst using your initiative and adapting well to change.
Our aim is to continually improve patient services and as such having robust administrative support with a professional approach is essential. With all this mind you will need to demonstrate excellent communication and organisational skills, have accurate typing skills and must be able to multitask and willing to adapt and develop your skill set to match service requirements.
Main duties of the job
To provide a wide range of administrative support within the clinical area. To contribute to best practice and assist in developing working practices within the unit/team in order to deliver an efficient and effective administration service in accordance with relevant policies, procedures, protocols and guidelines.
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Application criteria
Essential criteria- good level of education
- previous customer service experience
- basic office skills
- High volume telephone experience
- Knowledge of Microsoft package
- Proven experience of team working
- Strong IT and keyboard skills
- Ability to work under pressure within a multidisciplinary team
- Excellent interpersonal and communication skills
- Strong problem-solving skills
- Exemplary telephone manner
- Ability to cope well with change
- Ability and willingness to undergo training and development
- Ability to be flexible within your role and reliable
- Previous NHS experience
- Has worked in a caring environment
- Sensitive manner is challenging situations