Sales Advisor

The Sales Advisor role involves understanding customer requirements, explaining the benefits of the products and closing sales while maintaining high customer satisfaction.

Requirements

Key Responsibilities

This role will include taking accountability for:

• Greeting and engaging with customers to understand their needs and preferences.
• Offering tailored product or service recommendations.
• Building strong relationships with new and existing customers to drive and encourage repeat business.

• Presenting, promoting, and selling products/services using solid arguments and knowledge of the products.
• Preparing compelling sales proposals and quotes with attractive terms.
• Achieving and exceeding monthly, quarterly and annual sales targets and quotas.
• Processing customer transactions and handling sales inquiries.
• Prospecting new leads through outbound sales calls, emails and digital channels.
• Servicing your portfolio of accounts to maximise customer lifetime value.

• Maintaining in-depth knowledge of products and services offered.
• Staying updated on new product lines and trends.
• Providing accurate information on product features, pricing and usage.
• Providing consultative recommendations on product options to suit customer needs.

• Handling customer complaints and concerns with professionalism, overcoming objections confidently.
• Providing post-sale support, including exchanges and returns when necessary.
• Ensuring a positive customer experience throughout the buying process.
• Maintaining updated customer records in our CRM system.

• Keeping accurate records of sales and customer interactions.
• Reporting on sales trends and customer feedback.
• Participating in team meetings to discuss sales performance and strategies.

• Proven sales experience, preferably in building materials, manufacturing or construction.
• Sales-driven mindset with a focus on meeting and exceeding sales targets.
• Passion for connecting with customers and unlocking growth opportunities.
• Confident self-start with the drive to cold call and develop business.
• Consultative approach focused on understanding and addressing customer needs to achieve customer satisfaction.
• Excellent communication, presentation and negotiation abilities with the ability to clearly articulate product details and benefits.
• Organised and detail-orientated with strong computer proficiencies.
• Persistent follow-up approach to close deals and expand accounts.
• Tech-savvy with ability to learn new platforms/systems.
• Ability to learn and retain detailed product information and build a strong product knowledge.
• Ability to work collaboratively with others in a fast-paced, target driven environment.

• Subsidised Gym Membership
• 22 Days Holiday per annum plus bank holidays
• Length of Service - 1 extra day every 3 years.
• Cycle2Work Scheme
• Employee Assistance Programme, Access to Wellbeing Advice & Counselling
• Employee Referral Bonus
• £26,000 p/a