Performance Supervisor - Commercial Experience
What you'll bring to the team:
The London Dungeon and Shrek’s Adventure! London are looking for a Performance Supervisor - Commercial Experience responsible for supporting the team in the running, production and hosting of commercial experiences.
Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!). Not many people can say they work somewhere where one day you may experience being part of a fairy-tale or another exploring London’s murky past!
In this role, you will report directly to the Head of Performance and be responsible for ensuring operational running of the performance department including its commercial experiences. You will ensure the department maintains exceptionally high theatrical performance standards.
As a Performance Supervisor – Commercial Experience, you will work closely with the performance management team to manage the bookings and overall commercial experiences within Shrek’s Adventure! London and The London Dungeons. We offer a variety of experiences within both attractions including: Birthday parties, stag and hen parties, school visits, proposals, escape rooms, late events and the creation of new 2^nd gate experiences!
You will assist in managing the Actors across both sites and ensure to train the team in operating the commercial experiences. Within this role you will coordinate regular departmental meetings to develop new ideas and assist in encouraging team members to develop ideas with theatrical performances.You’ll also assist in conducting engaging daily briefings to motivate the team and assist with the day-to-day running of the department.
This is a full-time permanent role, working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required.
Qualifications & Experience:
- Experience within a performance team, ideally in a leadership role
- Proven ability to manage and deliver high standards of performance
- Knowledge of health and safety regulations
- A passion for guest and team experience
- A background in a fast-paced and entertainment-focus environment
- A good knowledge of Microsoft Office programmes is desirable
Benefits:
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Gatewayuk.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.94/Hr.