Administration / Helpdesk Assistant

PAY: £23,795 per annum

Vacancy –Administration/Helpdesk Assistant

Our client a well-established local company are looking for an Administration Assistant to join their dedicated administration team.

• Liaising with Engineers and working alongside Supervisors.
• Corresponding with clients, providing updates on jobs, and booking engineers to sites as required
• Preparing of client reports
• Inputting data onto client portals
• Answering incoming calls
• General administration and office duties
• Assisting Supervisors and Managers
• Providing accurate, valid, and complete information for clients and staff
• Liaising with customers
• Processing client call outs
• General helpdesk administration duties

• Excellent written and verbal communication skills
• Strong telephone manner
• Proficient in MS office (Outlook, Excel, and Word in particular)
• Strong organisational skills and the ability to multitask
• The ability to work unsupervised whilst using own initiative.
• A minimum of 5 GCSE’s (or equivalent) grades A-C
• Strong customer focus
• The ability to work on own initiative
• An excellent telephone manner
• The ability to work unsupervised
• Excellent IT skills including the use of Microsoft Excel to an intermediate level and experience of using online portal systems

To be considered for the role please email your cv at your earliest convenience to Rachel - yate3@ess-emp.co.uk

See our website for more information www.ess-emp.co.uk