IT Technician

About Us

Harrison is an international company positioned at the forefront of the POS and Retail Display industries. With our head office and logistics based in Evesham, and a manufacturing unit based in Leeds, we offer a wide range of items for retail stores from point of sale components to innovative bespoke solutions.

We are seeking an IT Technician to play a key part in Harrisons IT and Business Systems strategy. They will support the delivery of major business systems projects and support the day-to-day work of the IT Systems team. You will work closely with the IT Systems Lead and our outsourced IT Support provider in supporting the IT infrastructure and the delivery of projects to improve the provision of IT alongside contributing to the development of digital knowledge and capabilities of the internal team.

1. Management of hardware assets across all company site locations.
2. Provide first line support to the internal team for any hardware related issues, queries or failures, including diagnosing faults and organising replacement equipment if required, keeping downtime to a minimum.
3. Install and configure computer operating systems and applications, including the internal software stack, Office 365 applications & our ERP system.
4. Manage and cooperate on projects alongside our Managed Service Provider.
5. Monitor and maintain computer systems and company network, troubleshooting problems to reduce downtime exposure.
6. Support and implement network security architecture including firewalls, web filtering, email security, two factor authentication and VPN.
7. Provide staff training and assistance on basic IT systems and system security procedures
8. Provide first line support for any software-related issues, responding to queries within agreed time limits demonstrating the ability to prioritise and manage multiple open cases.
9. Test and evaluate new technology on behalf of Harrison, supporting the roll-out of any new internal applications.
10. Support with our GDPR, Cyber Security, IT Security & Protection Policies.
11. Display a proactive work approach, optimise and automate current processes, shaping the future of the company’s IT environment.

Person Specification

1. Good understanding of Server, DNS Setup and DHCP Settings and how to configure a firewall.
2. Working knowledge of basic security context for server setup.
3. Experience dealing with Office 365 administration, such as account management.
4. Ability to prioritise and manage internal requests.
5. Ability to manage supplier relationships.
6. Knowledge of managing Active Directory and Domain Controllers.
7. Administer and maintain the organisations email systems including providing first level telephone support and troubleshooting issues.

1. A degree in business systems, informational technology/computer science or alternative IT-related qualification.
2. Previous experience working with hand held terminal (HHT) devices.
3. Previous experience of working with CRM platforms.
4. Previous experience of managing hardware (laptops, mobiles, printers) registry for a small/medium sized company and enforcing relevant patch management of operating systems.

The Benefits

Some of the company benefits we offer include:

• 23 days holiday plus bank holidays (increasing to 25 days holiday after 5 years’ service)
• A day off on us for your birthday
• 1.5 hour early finish once a month
• A company-funded health cash plan
• Free lunch and drinks provided daily
• On-site parking

Benefits:

• Company events
• Company pension
• Discounted or free food
• Enhanced maternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Evesham: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person