Emergency Department Receptionist - Bedford - ref. a01333819
Job overview
A&E provides care for those in the community / care homes with life-threatening emergencies, as well as minor injuries.
An exciting opportunity has arisen for Administrators to join our ever expanding and dynamic departments. The role will involve registering patients who self-present to the hospital, directed by 111 or arrive by ambulance, as well as completing coding and conforming to data quality.In addition, the role will involve undertaking administrative tasks set by the Senior Team. We are looking for an individual who is highly motivated and can use their own initiative. It is important that you are adaptable and enjoy working as part of a team, as well as having the ability to work independently.
Communication with patients, relatives, external organisations and fellow staff members is an essential quality for this role.
Main duties of the job
All areas of Emergency Care are currently 7 days per week, 24 hours a day. A Band 3 Emergency Department Receptionist is expected to work a combination of all shift patterns. The service areas and operating hours are subject to change based on service demand and developments.
The Urgent Treatment Centre provides fast medical treatment and advice for patients which are urgent but do not require a visit to A&E. They can also be used when you are unable to wait for an appointment with your GP.
SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. When a patient comes to hospital, an SDEC service means patients with various medical concerns can be assessed, diagnosed, treated and safely discharged home the same day, rather than being admitted.Some of these patients may need to be admitted or return the next day for further treatment.
The Units comprise of consultants working alongside Advanced Clinical Practitioners, Junior Doctors, Nurses, Emergency Department Technicians, Clinical Support Workers, and Administrative Staff.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Detailed job description and main responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
Welcome patients and other visitors to the department, ascertain their reason for attendance and provide guidance, information or assistance as appropriate.
To work in a timely manner within a busy working environment
Work flexibly across all of the Emergency Care Services
Prioritise a busy workload in the reception areas.
Book out-patient clinic appointments following the correct process and procedures
Register patients using our electronic system.
Ensure data input is correct and data quality is maintained.
Accessing patients’ summary care records and transferring the data accurately onto our electronic systems.
Report or escalate any system or procedural issues.
Person specification
Qualifications
Essential criteria- Good standard of oral and written English
- NVQ Level 3 or equivalent
- RSA or equivalent keyboard skills
Experience
Essential criteria- Working in customer / patient facing role
- Data entry
- Ability to adapt to change within a working situation
- NHS Experience
- Administrative Experience
Knowledge
Essential criteria- Knowledge of filing/record keeping
- Attention to detail and accurate data entry
- Appreciation of confidentiality issues
- Knowledge of IT systems IPMs , Extramed, Symphony
It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
All new staff will be subject to a probationary period covering their first six months in post.