Medical Records Team Leader - Appointments | Mid Cheshire Hospitals NHS Foundation Trust
If you are a highly motivated and hard working individual who would like a new challenge working within our busy Medical Record Appointments Team then look no further this could be the role for you!
We are looking for an individual with excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of IT and administrative tasks.Ideally the post holder will need experience of IT and staff management.
The post holder will provide a comprehensive, quality, confidential administration service to the Divisions and their team in support of the Service Coordinator/Assistant Service Manager and Service Manager.
A key requirement of the post is to proactively manage clinic bookings and organise appointments and waiting lists. The Appointments team leader will be expected to organise their workload and co-ordinate their activities with those in the specialty team, in conjunction with, and supervised by, the Service Co-Ordinator to ensure that an efficient service is provided.It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.
The Trust is committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development. We are committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate a Zero Tolerance to aggression, violence, bullying and harassment. We will make reasonable adjustments to ensure our recruitment and selection process is accessible to all. The Trust operates a No Smoking Policy.
As a Appointments Team Leader the post holder will be responsible for:- Referral management
- Scheduling outpatient appointments
- Managing waiting lists
- Monitoring the Telephone Reminder Service (TRS)
- Managing Referral to Treatment (RTT) patient pathways
- Liaising with patients and carers in a professional manner
- Staff Management
This advert closes on Monday 17 Feb 2025