Head of IT Programmes
On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:- to improve outcomes in population health and healthcare
- tackle inequalities in outcomes, experience and access
- enhance productivity and value for money
- help the NHS support broader social and economic development.
North Central London’s population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions – or buys – on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.
NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.
We are committed to recruiting a workforce which is reflective of our diverse population, where individual contributions are encouraged and valued. We welcome and encourage applications from all candidates regardless of age, race, sex or gender identity, religious beliefs, marital status, sexual orientation, disability, caring status or neurodiversity.
NOTICE
On 01 February 2025, NCL ICB will transfer the management of its recruitment service from South East London ICB to the shared corporate services partnership, North London Partners Shared Services (NLPSS).
From this date, you will receive correspondence about your job application/offer of employment from NLPSS on behalf of NCL ICB.
Job overview
We are currently recruiting for a Head of IT Programmes manager to join our Performance and Transformation team.
It is an exciting time to be joining NCL ICB – we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to better meet the needs of our population, our people, our system, and our partners.As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and building the capabilities we need to create a thriving organisational culture.
Purpose of role
The Head of IT Programmes is a key strategic role within a multi-discipline IT department, managing complex programmes. Working with the Assistant Director of IT to develop and deliver departmental Primary Care, Digital First and Corporate responsibilities from a business perspective.
Ensuring our programmes are robustly delivered to support various entities to a high standard, are fit for purpose, financially viable, and meet contractual and strategic commitments. Aligning development and implementation of our technical strategy, the Digital First programme, business plans and road map for both Primary Care and the ICB (and system) which underpin our services, while working with key stakeholders and leading engagement.
Main duties of the job
Key duties of the role
This exciting and dynamic role will work with service leads to understand the complex aspects of the IT department, ensuring there are strategies, contractual arrangements and forward planning in place, to enable delivery of our strategic plans, while meeting KPIs and contractual obligations.
The Head of IT Programmes will take the lead and oversee expansion of services, ensuring resources and finances are in place to deliver such opportunities. While striving with continual improvement, planning with stakeholders to deliver our programme of works and corresponding workstreams.
The role will work with service leads to ensure the department has equitable financial planning and funding in place for both Primary Care and Corporate IT strategies, while delivering value for money.
Working for our organisation
On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:- to improve outcomes in population health and healthcare
- tackle inequalities in outcomes, experience and access
- enhance productivity and value for money
- help the NHS support broader social and economic development.
North Central London’s population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions – or buys – on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.
NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.
Detailed job description and main responsibilities
Overview of the key essential criteria- Educated to Master’s level in related qualification; or equivalent level of experience of working at a senior level in IT.
- Extensive experience of complex technology and systems delivery preferable within a healthcare environment.
- Robust understanding of NHS information systems including NHS data.
- Knowledge and experience of the NHS Digital First strategy for Primary Care.
- Extensive knowledge of Primary Care clinical IT requirements.
- Significant experience of working as a senior manager, working in IT programme implementation within the NHS.
- Knowledge of information governance, data security, data protection, Caldicott guidelines and the Freedom of Information Act.
- Experience of leading, managing and development of staff; including training, mentoring and coaching in matrix environments.
- Understanding of the National Digital Strategy and key objectives relating to the ICB.
- Experience of successful partnership working as part of a multi-professional team.
- Extensive experience of managing a range of projects to time and budget.
- Budget management experience.
- Exceptional interpersonal skills with the ability to develop and maintain, effective and credible relationships with suppliers and clinicians in written and verbal media.
Ability to work under pressure in highly complex environments, matched by the propensity to solve difficult cross functional issues, which cross clinical and technical areas.
Person specification
Communication
Essential criteria- Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations to a variety of stakeholders.
- Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement.
- Excellent interpersonal and communication skills (written and oral).
Effort factors
Essential criteria- Ability to manage multiple priorities, while carving out time to focus on complex (and potentially data-heavy) tasks
- Using qualitative and quantitative data to appraise options and support decision- making
- Using tools to influence decisions through formal groups
- Acting with authenticity and sensitivity to manage staff transition, fostering a new team NCL ethic
Values and Behaviours
Essential criteria- Commitment to the values and principles of system working agreed across NCL
- Ability to actively promote equality, diversity and inclusion within all areas of responsibility
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
- Uses evidence to make improvements, seeks out innovation
- Demonstrable commitment to partnership working with a range of external organisations.
- Ability to lead and motivate staff through major periods of change
Education & Qualification
Essential criteria- Educated to Masters level in related qualification; or equivalent level of experience of working at a senior level in IT
- Experience of project and programme management techniques and tools such as MSP/PRINCE2 practitioner or equivalent
- Evidence of post qualifying and continuing professional development
Knowledge and Experience
Essential criteria- Extensive experience of complex technology and systems delivery preferable within a healthcare environment
- Robust understanding of NHS information systems including: NHS data, Digital First Programme
- Extensive knowledge of Primary Care clinical IT requirements
- Experience of establishing and managing IT service desk and associated support services
- Significant experience of working as a senior manager working in IT implementation within the NHS
- Demonstrable experience as a highly motivated senior manager with a track record of success in managing complex organisational transformation
- Knowledge of Information Governance, Data Security, Data Protection, Caldicott Guidelines, Freedom of Information Act
- Experience of leading, managing, development staff, and of training, mentoring and coaching in matrix environments
- Understanding of national digital strategy and key objectives relating to ICB
- Experience of successful partnership working as part of a multi-professional team
- Extensive experience of managing a range of projects to time, and budget
- Budget management experience
Skills & Abilities
Essential criteria- Exceptional interpersonal skills with the ability to develop and maintain effective and credible relationships with suppliers, and clinicians in written and verbal media.
- Ability to work under pressure in highly complex environments matched by the propensity to solve difficult cross functional issues which cross clinical and technical areas.
- Ability to inspire confidence and trust, command respect and create a sense of community amongst those involved in the work
- Excellent planning, implementation and management skills, with the ability to think analytically and creatively to resolve problems
- Excellent decision making skills, with the ability to organise, delegate, control and deliver own and team work to required quality standards
- Excellent team and resource management skills, including recruitment and retention
- Excellent decision making skills, with the ability to organise, delegate, control and deliver own and team work to required quality standards.
- Ability to negotiate and influence others in a positive manner
- Ability to apply risk assessment techniques and to develop options for risk mitigation and make evidence weighted recommendations to senior colleagues.
- Ability to negotiate with peers, colleagues and suppliers to achieve solutions that are effective and can be supported by all parties
- Experience of influencing senior stakeholders.
- Good keyboard skills & proficient in use of MS Office & range of software packages
- Ability to motivate others demonstrating leadership/management skills at an advanced level in service development
We reserve the right to close any vacancies when we have received sufficient applications to shortlist.
Applicants who can clearly demonstrate how they meet our role profile requirements will be shortlisted for interview. To enquire about your application or inform us of any changes in your circumstances please ensure you quote your application reference number.
Please ensure you check your email account regularly as this is how we will communicate with you. Invitations for interview are sent by email only, so it is important that you monitor your emails once you have submitted an application online.If you have not heard from us within a month of the closing date you should presume that you have not been shortlisted.
If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your recruitment and employment within the organisation.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. Depending on the role a Criminal Records check may be required, all cases of criminal record history are dealt with on a case-by-case basis.
Please note, in order to progress your application your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of North London NHS Foundation Trust. As part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID.You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating.
For more information, visit www.trustid.co.uk
References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.